Job Description

We are looking to appoint a Repeat Prescription Desk Administrator and a Team administrator to join our busy GP practice. The successful person will be the focal point of communication between the GPs, Pharmacists, insurance companies and other clinicians as well as the receptionist, practice manager, patients and local chemist, and other members of the primary health care team.
You will also provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical and administration teams.
Main duties of the job

• To liaise with patients and chemists regarding queries and requests and as part of any required projects, collaborations or investigations.
• To ensure repeat medication is issued in line with the protocols that are already in place, and ensure that any queries raised are dealt with quickly and correctly.
• To ensure that patient queries on medication are highlighted to the relevant GP
• To regularly go through prescriptions not picked up and unlikely to be picked up as a result of the timescale, to remove the details from the patient records and then destroy the prescription
• Respond to enquiries from patients, carers, secretaries, NHS administrators, Consultants or Medicines Management Teams in a courteous, timely and efficient manner and making precise records of the communications
• Provide an effective administration service as part of the Practice team to ensure the smooth and uninterrupted service of prescription support to clinicians
• Run analysis reports and gather data from a variety of sources for safe management of repeat prescriptions, co-ordinate medication reviews/changes and continuous improvement.
• Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives
• Liaise with insurance companies and processing patient reports and insurance in line with GDPR roles.
• Mangaing patient documents workflow, filling correctly to the clinical system

About us
At Abernethy House Surgery, we pride ourselves on providing a supportive and collaborative work environment, where everyone is encouraged to reach their full potential. We believe that everyone should have the opportunity to pursue their career goals.
If you are someone who is looking to start a new career in healthcare administration or simply looking for a change, we would love to hear from you. Apply now and join our team of dedicated healthcare professionals who are committed to making a difference in our patients' lives.This is a permanent busy role and requires someone who is enthusiastic and willing to learn.
Details
Date posted
05 July 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A2925-25-0001
Job locations
Abernethy House Surgery
70 Silver Street
Enfield
Middlesex
EN1 3EB
Job description
Job responsibilities
This job involves part Prescription Clerk and part Team Administrator. As a Prescription Clerk you will be required to:

• Process repeat prescription requests received by phone, email, post, slips and the online access system, in accordance with practice protocol
• Produce prescriptions for the GP to sign in an acceptable timeframe
• Ensure all prescription requests are processed and are ready for collection within a 48-hour timeframe
• Generate requests for medication on behalf of the patient for non-repeat items
• Actively encourage patients to reconcile medications to facilitate monthly collections
• Discuss with patients their requirements, encouraging patients to order only what they require
• Act upon compliance issues, liaising with the appropriate clinician
• Ensure medication reviews are arranged by maintaining an accurate recall system
• Effectively liaise with external services, i.e., district nurses, to ensure medicaments are arranged for housebound patients
• Input data into the patients healthcare records as necessary
• Deal with all prescription related enquiries in a timely manner
• Record and report adverse effects accurately and appropriately, informing the practice manager immediately
• Data input onto Emis Web
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times

Other Duties:

• Process changes to patient registration, deduction of record, and new patient registration
• Input data into the patients healthcare records as necessary
• Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
• Support all clinical staff with general administrative tasks as requested
• Support reception staff, providing cover during staff absences

Job description
Job responsibilities
This job involves part Prescription Clerk and part Team Administrator. As a Prescription Clerk you will be required to:

• Process repeat prescription requests received by phone, email, post, slips and the online access system, in accordance with practice protocol
• Produce prescriptions for the GP to sign in an acceptable timeframe
• Ensure all prescription requests are processed and are ready for collection within a 48-hour timeframe
• Generate requests for medication on behalf of the patient for non-repeat items
• Actively encourage patients to reconcile medications to facilitate monthly collections
• Discuss with patients their requirements, encouraging patients to order only what they require
• Act upon compliance issues, liaising with the appropriate clinician
• Ensure medication reviews are arranged by maintaining an accurate recall system
• Effectively liaise with external services, i.e., district nurses, to ensure medicaments are arranged for housebound patients
• Input data into the patients healthcare records as necessary
• Deal with all prescription related enquiries in a timely manner
• Record and report adverse effects accurately and appropriately, informing the practice manager immediately
• Data input onto Emis Web
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times

Other Duties:

• Process changes to patient registration, deduction of record, and new patient registration
• Input data into the patients healthcare records as necessary
• Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
• Support all clinical staff with general administrative tasks as requested
• Support reception staff, providing cover during staff absences

Person Specification
Qualifications
Essential

• Education: A level or equivalent IT skills are essential, as you will be regularly creating searches, data input, and monitoring our achievements and progress against national, local, and internal targets. You will also process prescription requests and provide full administrative patient services.

Desirable

• Previous experience with prescriptions or pharmacy

Person Specification
Qualifications
Essential

• Education: A level or equivalent IT skills are essential, as you will be regularly creating searches, data input, and monitoring our achievements and progress against national, local, and internal targets. You will also process prescription requests and provide full administrative patient services.

Desirable

• Previous experience with prescriptions or pharmacy