Job Description

Job Overview

We are seeking a dedicated and compassionate Receptionist/Care Navigator to join our busy healthcare team. we are a GP Training Practice based on the University Campus in Chelmsford with 14000 patients. The successful candidate will play a vital role in guiding patients through their healthcare journeys, providing administrative support, and ensuring seamless communication between patients and medical professionals. This paid position offers an excellent opportunity for individuals interested in making a positive impact within the community while developing their administrative and organisational skills. The role is for 3 shift per week (7.45 - 12.45 or 13.00 - 18.30) plus extended hours on a Saturday and evenings between 6.30 - 8.00. Cover for annual leave and sickness is essential.

Please submit your CV and a short covering letter.

Duties

Act as the primary point of contact for patients, providing courteous and professional assistance via phone and in person Schedule nurses appointments, follow-ups, and coordinate referrals using various scheduling systems Maintain accurate patient records through data entry and management of electronic health records (EHR) systems Utilise Microsoft Office, SystmOne and Accurx manage correspondence, and handle administrative tasks Assist with other clerical responsibilities Ensure all communication adheres to confidentiality standards and organisational policies Support the team with general administrative duties such as filing, photocopying, and organising documentation

Skills

Proven office experience with strong organisational skills Proficiency in computer skills including Microsoft Office (Word, Excel), Systmone and Accurx Excellent data entry accuracy Demonstrated administrative experience with strong attention to detail Exceptional phone etiquette and communication skills Ability to prioritise tasks effectively in a fast-paced environment Strong organisational skills to manage multiple responsibilities efficiently Familiarity with health or social care environments is desirable but not essential
This role is ideal for organised individuals who are passionate about supporting others through effective communication and administrative excellence. The Receptionist/ Care Navigator position offers valuable experience within the healthcare sector while contributing positively to patient care.

Job Type: Part-time

Pay: From 12.45 per hour

Expected hours: 16 per week

Benefits:

Company pension Employee discount On-site parking
Work Location: In person