Job Description

About the Role

We're looking for a reliable, organised and friendly Customer Service & Logistics Specialist to help ensure our workshops run smoothly from start to finish. You'll work closely with our network of artists and suppliers, coordinating schedules, keeping documentation up to date and supporting with the behind-the-scenes logistics that make every workshop a success. This role suits someone who enjoys problem-solving, communicating clearly and keeping everything running like clockwork.

Key responsibilities

Maintain positive, professional relationships with all suppliers and artists. Ensure the most suitable supplier or artist is allocated to each workshop. Manage artists' schedules and keep availability accurate and up to date. Proactively fill upcoming workshop dates and support diary planning, keeping everything accurate and up to date Ensure all artist HR and safeguarding documents are current and correctly recorded. Carry out emergency recruitment for specialist or hard-to-fill workshops. Handle artist queries and assist with processing invoices. Contact schools when required regarding dates, arrangements or scheduling updates.

Qualities we're looking for

Warm, professional communication style. Excellent organisation and time-management skills. Ability to stay calm and solutions-focused when things change quickly. Strong attention to detail, especially with compliance and documentation. Confidence managing multiple moving parts at once. Comfortable working independently while contributing to a supportive team.
The role is a part-time, term-time role at 25 hours a week.

Job Types: Part-time, Permanent

Pay: 13.00 per hour

Expected hours: 25 per week

Work Location: In person