Job Description

Party Host - Watford

We're looking for an organised, energetic, and confident

Party Supervisor

to lead our busy party operations. You'll be at the centre of creating unforgettable birthday celebrations, managing a team of Party Hosts, and making sure every party runs seamlessly from start to finish.

This is a hands-on role that combines leadership, planning, and customer service -- perfect for someone who thrives in a fast-paced, fun, and people-focused environment.

Job Purpose

As a Party Supervisor, your role is to

take ownership of the party department

, ensuring smooth delivery of multiple parties each day. You'll lead and support a team of up to 10 Party Hosts, coordinate all the logistics, and ensure parents feel confident that their child's big day is in safe hands.

From allergen checks and guest requests, to handling queries, complaints and last-minute changes, you'll be the go-to person for all things parties.

Key Responsibilities

Lead, motivate and manage a team of Party Hosts to deliver exceptional parties. Prepare party "battle plans" (schedules and allocations) for each day's parties. Oversee set-up of party rooms, ensuring all details are ready on time. Carry out allergen checks and ensure dietary requirements are strictly followed. Act as the main point of contact for parents before, during and after parties. Handle customer queries, special requests and complaints quickly and professionally. Ensure hosts are briefed, supported and clear on their responsibilities. Oversee food service and timing to keep parties running smoothly. Complete party admin including bookings, reports and feedback logs. Liaise with senior management on daily party operations, staffing, and escalated issues. Ensure compliance with health, safety and hygiene standards at all times.

What we are looking for:

We're looking for someone who is:

A natural leader, confident managing a team. Organised, reliable and able to manage multiple priorities. Friendly, approachable and professional with both children and adults. Proactive in solving problems and staying calm under pressure. Energetic, enthusiastic and committed to creating unforgettable experiences. Customer-focused with excellent communication skills.

Experience / Qualifications

Previous supervisory or team leader experience (desirable). Experience working with children and families (advantageous). Strong organisational and administrative skills. Excellent communication and people management abilities.

Working Conditions

We are looking for Party Supervisors to join us on a zero-hour contract, covering weekdays, evenings, and especially weekends (our busiest party times). Shifts typically range from 6-8 hours depending on party bookings.

Rates of Pay & Benefits

Up to 12.60 per hour dependent on experience

Equality, Diversity & Inclusion

At Flip Out, we are the biggest and best adventure park company across the UK. We are committed to creating unforgettable experiences, that includes our employees too (in the best flipping way possible)! We thrive on creating the biggest and best diverse workforce, where everyone can come together and have fun and maybe even learn a flip or two. We are committed to offering equal employment opportunities to all, regardless of ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Pay: Up to 12.60 per hour

Benefits:

Store discount
Experience:

Management: 1 year (preferred) Customer service: 2 years (preferred) Hospitality: 2 years (preferred)
Work Location: In person