Job Description

Join Our Team as a Passenger Assistance Clerk



We are looking for enthusiastic and compassionate Passenger Assistance Clerk to join our team at Manchester Oxford Road station! If you're someone who loves helping people and ensuring a smooth and comfortable travel experience, this role is perfect for you!

About the Role:

As a Passenger Assistance Clerk, you will play a key role in assisting passengers who need help with boarding, alighting, and traveling through our stations. Your role is to ensure that all passengers, including those with mobility challenges, have a safe and positive journey experience.

Key Responsibilities:

Passenger Support

Assist passengers who need extra help with their journey, whether it's boarding, alighting, or traveling through the station



Provide guidance and ensure the safety of passengers, especially those with mobility needs or special requirements

Excellent Customer Service

Deliver exceptional customer service, always with a friendly and patient approach



Respond to passengers' queries and concerns with care and professionalism

Station Awareness

Be familiar with the layout of the station and surrounding areas to offer clear directions and assistance



Ensure that station facilities are accessible to all passengers

Problem Solving

Handle any disruptions or challenges quickly, calmly, and effectively



Work closely with station staff to resolve any issues as they arise

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What We're Looking For:

Great Communication Skills You'll need to communicate effectively with passengers, colleagues, and other stakeholders



?? Empathy & Patience A passion for helping others and providing excellent customer service in a variety of situations


Quick Thinker The ability to stay calm under pressure and solve problems swiftly


Flexible Availability Willingness to work shifts, including weekends and evenings, to ensure that passengers are supported at all times

If you're passionate about delivering top-notch assistance to passengers and want to make a positive impact, we'd love to hear from you! Apply today and join our fantastic team! ?