Job Description

Job Summary

As a Passenger Service Executive, you will be the first point of contact for passengers, ensuring a smooth check-in process, assisting with enquiries, and delivering top-tier service from arrival to departure.

Duties

Welcome and assist passengers at check-in and boarding Provide accurate information on flights, baggage, and procedures Handle ticketing, bookings, and schedule changes Resolve complaints or issues calmly and professionally Coordinate with airport and airline teams to ensure seamless operations

Skills

Strong analytical skills to evaluate data and make informed decisions. Excellent time management abilities to prioritise tasks effectively in a fast-paced environment. Exceptional communication and interpersonal skills for effective collaboration with diverse teams. Problem-solving mindset with the ability to think critically under pressure. Proficient in using computer systems and software relevant to airport operations. Knowledge of aviation regulations and safety protocols is advantageous.
This role is essential for maintaining high standards within the airport environment, ensuring that all operations run smoothly while providing an excellent experience for passengers.

Job Types: Full-time, Permanent

Pay: 24,420.00-28,000.00 per year

Benefits:

Bereavement leave Company pension Employee discount
Ability to commute/relocate:

Hounslow TW6: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Are you comfortable working in a shift system?
Education:

Bachelor's (required)
Experience:

Customer service: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person