Job Description

Please be aware although we are a remote organisation we do require candidates to reside in the UK.

Location: Hybrid (minimum 2 days a week at our Bristol office)

Salary: 28,000 per annum

Work pattern:

Full time, permanent - Monday to Friday, 40 hours per week

Reporting to: Client Coordinator Team Lead - Medication

The Role

We are seeking a Pathway Coordinator to join our Medication team in a newly created role. We are looking for a proactive and motivated individual who thrives in a fast-paced, high-performance environment and is eager to make an impact from day one.



This is a hybrid role, with a minimum of two days per week based at our Bristol office, offering the opportunity to play a key part in driving the growth of our scaling health technology company.

About us

Our team at ProblemShared is growing, we are on a mission to provide exceptional care, and we have opportunities available to join our supportive and collaborative team. We truly believe that you can do the best work of your career with us and have meaningful impact on the patients we support. We combine People, Data and Technology, we empower individuals to take the next step in their mental health or neurodevelopmental journey.



The digital healthcare landscape is exciting and ever changing. We have a depth of knowledge in our own team; working at the forefront of change you will be surrounded by talented and supported colleagues and leaders. Striving for excellence and best in class clinical service is at the heart of our team where learning and CPD is integral. Our community of experts have created an environment of knowledge sharing and we have access to the key voices in the world of neurodevelopmental excellence.


ProblemShared has created strong partnerships servicing several NHS, university, and insurer contracts to deliver high quality ADHD and Autism assessments as well as assessments for learning differences. We offer wrap-around care in the form of psychoeducation, prescribing, educational navigation, and therapy sessions all under one roof.

You will:

Oversee and manage the process of ordering and distributing controlled drug prescription forms to our centralised prescribing team Accurately record prescription logging data in accordance with practice procedures Support the centralised prescribing and clinical duty teams in dealing with prescription requests and queries Initiating contact with and responding to requests from clients, other team members and associated healthcare professionals and providers. Oversee and manage the discharge process when clients complete or withdraw from the pathway Support with prescription audits as required

What we are looking for:

Must haves

Previous experience in a healthcare or administrative role, ideally within a GP practice or pharmacy setting. Strong organisational skills with the ability to manage multiple tasks efficiently. Good understanding of prescription processes and medication terminology. Excellent verbal and written communication skills, with the ability to liaise effectively with clients, healthcare professionals, and pharmacies. High level of accuracy and attention to detail Ability to work well within a team, supporting colleagues and contributing to a collaborative environment. Understanding of patient confidentiality and data protection regulations.

Nice to have

A recognised qualification in healthcare administration or pharmacy support (e.g., NVQ, BTEC, or equivalent). Competence in using medical software systems and Microsoft Office, with a quick learning ability for new systems.

What we offer you

:



30 days annual leave + public holidays + the option to buy and sell additional leave, & extended leave options such as sabbatical leave Company Pension Scheme Private health insurance Enhanced family friendly policies Flexible working with the option of free co-working All company and team in person meet ups Access to a range of wellbeing activities Access to development / training opportunities to support your career ambitions One volunteering day a year

Our Recruitment Process and Next Steps:

At ProblemShared, we see beyond just your CV. We're genuinely excited about who you are, your potential, and the unique qualities you bring to our team. We also recognise that life outside of work is important, which is why we prioritise being a flexible employer.


We're proud to be an equal opportunity and Disability Confident Committed employer and celebrate diversity and are ambitious in creating a recruitment process that allows everyone to shine and showcase their

unique qualities.

We offer tailored opportunities and adjustments to help each individual reach their full potential.

Screening

Once we review your CV a member of our recruitment team will be in touch to learn more about your experience and motivations.

Technical Interview

The next step is to meet with our hiring team who will take you through an interview to allow you to demonstrate your ability and suitability for the role. If successful we will move to an offer of employment and pre-employment checks


We know that applying for a new role and considering a new team to join can be a daunting process. We aim to make your experience with us as informative and enjoyable as possible.

Please don't hesitate to apply - we would love to hear from you!