Job Description

Job Summary

Waterfront Private Hospital is a

premium, purpose-built private hospital in Edinburgh

, specialising in

cosmetic and reconstructive plastic surgery, skin surgery, and dermatology

. We are known for our high clinical standards, personalised patient care, and calm, professional environment.

We are seeking an experienced and highly organised

Patient Administrator

to join our close-knit administration team. This is a key patient-facing role, ideal for someone who takes pride in delivering an exceptional service and thrives in a professional healthcare setting where attention to detail and discretion are essential.

Key Responsibilities

Acting as a first point of contact for patient enquiries by telephone and email, providing accurate and professional information Booking, scheduling, and confirming consultations and surgical procedures Working closely with consultants, nurses, and fellow administrators to ensure clinics and theatre lists run smoothly Maintaining accurate, up-to-date patient records in accordance with GDPR and confidentiality standards Processing patient payments, issuing receipts, and accurately recording financial transactions Assisting with surgical bookings, managing consultant diaries, and issuing pre- and post-operative documentation Arranging follow-up appointments and supporting patients throughout their treatment journey Welcoming patients to the hospital, checking them in, and ensuring they feel informed, comfortable, and well supported Carrying out general administrative duties including filing, scanning, handling post, and maintaining organised workspaces

Skills & Experience

Essential:

Previous experience in an administrative or patient-facing role Excellent communication skills with a professional, reassuring manner Strong organisational skills and the ability to prioritise effectively in a busy environment Confidence using Microsoft Office and electronic record systems A clear understanding of confidentiality and GDPR requirements Ability to work independently while contributing positively to a small team

Highly Desirable:

Previous experience in a healthcare, medical, or private hospital/clinic setting Experience dealing directly with patients and managing sensitive information

Why Join Waterfront Private Hospital?

Work in a

high-end, patient-focused private hospital

with an excellent reputation Be part of a

small, supportive, professional team

where your role genuinely matters Exposure to specialist cosmetic, reconstructive, and dermatological services Competitive salary

(approximately 28,000, negotiable depending on experience)

Location:

Edinburgh

Contract:

Full-time (occasional flexibility for evenings/weekends required)

Job Type: Full-time

Pay: 27,500.00-33,000.00 per year

Benefits:

Company pension Employee discount Free flu jabs Free parking On-site parking
Application question(s):

Do you have previous experience working in a healthcare, medical, or private clinic/hospital setting? This role involves daily direct contact with patients, including discussing appointments, procedures, and payments. Are you comfortable working in a patient-facing healthcare environment? Do you have experience handling confidential or sensitive information and understand the importance of GDPR and patient confidentiality? This is a full-time role and may occasionally require flexibility for evenings or weekends. Are you able to meet this requirement? What attracts you to working at a specialist private hospital such as Waterfront Private Hospital?
Work Location: In person