Job Description

Job Overview

We are seeking a dedicated and compassionate Patient Advisor to join our healthcare team. The ideal candidate will serve as a vital link between patients and healthcare providers, ensuring that patients receive the highest level of service and support. This role requires excellent communication skills, a strong administrative background, and a commitment to enhancing the patient experience.

Duties

Greet and assist patients upon arrival, providing a welcoming atmosphere. Schedule appointments and manage patient records efficiently. Answer patient inquiries regarding services, procedures, and policies with clarity and professionalism. Collaborate with healthcare professionals to ensure seamless patient care. Maintain accurate documentation of patient interactions and administrative tasks. Handle billing inquiries and assist patients with insurance-related questions. Support the overall operations of the office by performing various administrative duties as needed.

Requirements

Previous office experience is essential, with a preference for candidates who have administrative experience in a healthcare setting. Strong organisational skills with attention to detail to manage multiple tasks effectively. Excellent verbal and written communication skills to interact positively with patients and staff. Ability to work independently as well as part of a team in a fast-paced environment. Proficient in using office software and technology, ideally including the electronic health records systems EMIS and Docman. A compassionate approach towards patient care and an understanding of confidentiality protocols are crucial for this role. If you are passionate about providing exceptional patient support and have the necessary skills, we encourage you to apply for this rewarding opportunity as a Patient Advisor.
Job Types: Part-time, Permanent

Pay: 13,705.00-14,880.00 per year

Expected hours: 20 per week

Benefits:

Bereavement leave Company events Company pension Cycle to work scheme Employee mentoring programme Flexitime Free flu jabs On-site parking Sick pay
Work Location: In person