Here at Electiva Hospitals we help people to enhance their wellbeing and quality of life. Electiva is a trusted and recognised brand at the forefront of outstanding care and continuous innovation, with an unwavering commitment to clinical, regulatory and ethical standards.
We have an excellent opportunity for a full time, experienced and enthusiastic Patient Advisor based in Glasgow to support our patients through their cosmetic surgery journey.
This role will require delivering high-quality service, being the brand ambassador for all our products and services. The successful candidate will be the point of contact for all patients, taking them through their treatment journey, or their first point of contact as a result of direct marketing and general interest in our services.
The Patient Advisor is to achieve revenue targets and other KPIs through effective patient video, telephone and face to face consultation and follow up. The candidate should have strong interpersonal skills and a good knowledge of the subject matter being discussed. They should have expertise in active listening, rapport building and communication. The Patient Advisor should be highly motivated to achieve results and be driven to deliver their daily targets.
At all times to ensure that activity is compliant with CQC regulations and the organisation's procedures.
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