Job Description

JOB TITLE:

RECEPTIONIST (PATIENT ADVISOR)

REPORTS TO:

RECEPTION SUPERVISOR

HOURS:

Up to 30 Hours

Be the Heart of Patient Care: Join Our Team as a Practice Administrator

If you're passionate about helping others, thrive in a dynamic environment, and enjoy making a real difference in people's lives, this is the perfect role for you.

As a vital member of our practice team, you'll be the welcoming face and calm voice that supports patients from the moment they walk in or call. You'll play a key role in keeping the practice running smoothly, supporting clinical staff, and ensuring that every patient receives timely, respectful, and compassionate care.

What You'll Do: A Role with Purpose and Variety

Be the first point of contact for patients and visitors, creating a warm, approachable environment both in person and over the phone. Assist patients in navigating healthcare services, ensuring they're connected with the right professionals efficiently and with care. Support the administrative heartbeat of the practice: managing appointments, processing requests, coordinating communications, and assisting with day-to-day clerical duties. Help maintain a safe, clean, and organized environment for both staff and patients. Foster strong, respectful communication between patients, colleagues, and healthcare partners.

Your Responsibilities: More Than Just a Job

Your day may include:

Opening or securing the practice premises Managing and monitoring the appointment system Handling patient inquiries, appointment bookings, and prescription requests Distributing incoming mail and managing outgoing communications Keeping digital and paper records accurate and up to date Assisting clinical staff with documentation, data entry, and office support Stocking and tidying consultation rooms and reception areas Ensuring supplies are maintained and clinical waste is handled correctly Supporting team wellbeing, from offering refreshments to keeping shared spaces inviting and hygienic

A Role that Values Confidentiality, Safety, and Respect

You'll handle sensitive patient and practice information with the highest level of discretion and integrity. You'll contribute to a safe, inclusive, and respectful work environment that upholds our health, safety, infection control, and equality standards.

What We're Looking For:

A friendly, professional communicator who is passionate about patient care Someone organized, dependable, and proactive in supporting team effectiveness A commitment to confidentiality, continuous learning, and delivering high-quality service Respect for diversity, patient dignity, and individual rights

What You'll Gain:

A collaborative and supportive work culture Opportunities for personal and professional development The satisfaction of making a daily impact on patients' lives and healthcare experiences Ongoing training, support, and the chance to grow your career in a meaningful way
Join us and be part of a dedicated, compassionate team where every day is an opportunity to help, support, and uplift those who need us most.

Job Types: Part-time, Fixed term contract
Contract length: 12 months

Pay: 11.44-11.54 per hour

Expected hours: 30 per week

Benefits:

Company pension Employee discount On-site parking
Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Experience:

Receptionist: 1 year (required)
Work Location: In person

Application deadline: 23/05/2025
Reference ID: Latchford Medical Centre Patient Advisor May 2025 - MATERNITY COVER
Expected start date: 01/07/2025