Job Description

Job Summary:

We are looking for a conscientious, hardworking Patient Billing Co-Ordinator with good communication and numeracy skills to join the team at The London Skin and Hair Clinic. The post holder will support the Full Time Billing co-ordinator in key areas of billing, including invoicing insurers, using Healthcode to submit invoices, managing daily remittances, manage received payments and assigning them to the right invoice and other duties. The successful candidate will also be highly proficient in the use of Microsoft Excel and proficient in the use of other Microsoft Office programs such as word and PowerPoint. This is an in-clinic role with lots of patient, Practice Manager and team contact, and therefore, does not have a component of remote working.

Duties and Responsibilities

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving clinic workload and priorities:

Prepare and issue invoices for all insured patients via Healthcode and Pabau clinic software.

Check the payments received from self-funding patients via cash, BACs, Stripe, GoCardless, and cards.

Keep the billing all up to date and all invoices completed within 5 working days of patients appointments.

To estimate the cost for treatments and confirm correct CCSD procedure codes.

To ensure that invoices for Private insurance companies are generated and submitted as per the agreed contract and fee schedule (fees and deadlines agreed).

To contact private insurance companies regarding any invoice queries our outstanding payments.

To raise credit notes and send shortfalls to patients.

Chasing insurance payments as advised by company director and helping resolve any disputes over payment.

To liaise with our payment partners, debt collection company and law firm for collecting outstanding amounts.

To reconcile payments received from the private insurance companies against existing billing.

To liaise with all departments (phlebotomy, nursing) and ensure that all tests are appropriately identified, and raise invoices where necessary.

To maintain a high standard of customer care to all customers and third parties.

To prepare the paperwork for refunds and ensure this is authorized before proceeding with the refund.

To run weekly and monthly reports to ensure that all services are billed.

To organize the paperwork for banking any cash payments received.

Chase outstanding payments from insurance companies (resubmitting invoices when necessary).

Respond to queries from patients in regards to billing.

Review charges to the clinic from suppliers including pathology laboratories, to ensure they are charging the clinic accurately and communicate any errors or adjustments required.

Other duties may include;

Training new starters and existing staff on billing processes.

Identify and implement process improvements to improve billing accuracy, speed and patient satisfaction.

Set up accounts for new suppliers as directed by Practice Manager or Director.

Maintain insurance recognition for all doctors and keep clinic sheet updated to reflect this.

Manage patient billing complaints in conjunction with Practice Manager.

Personal qualities, Skills and Experience

Strong attention to detail, accurate invoicing and experience using Healthcode

Computer literacy, in particular Excel

Excellent communication skills, verbal and written English

Experience in invoicing medical insurance companies

At least one year of experience in a similar role within the medical industry

As this post involves working with children and vulnerable adults in the course of daily duties it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Job Types: Part-time, Permanent

Pay: 13.46-14.42 per hour

Benefits:

Employee discount Private medical insurance Sick pay
Ability to commute/relocate:

London: reliably commute or plan to relocate before starting work (required)
Experience:

billing and accounts: 3 years (preferred) private medical billing using Healthcode and CCSD codes: 2 years (required)
Work Location: In person