Job Description

Overview:

Patient Care Advisor

Band 3: 24,937 - 26,598

5 x 37.5 hours (Part time will be considered)

Permanent

Responsibilities:

Do you have a caring and approachable telephone manner? Are you a caring and understanding individual good at dealing with sensitive issues? If this is you, we'd like to hear from you.

Community Health and Social Care Hub based in Huddersfield operating a 24/7 365 days per year call handling service provided by Locala predominately within Kirklees.

No two days will be the same with incoming calls from a variety of callers including service users, carers, colleagues, Health Professionals and Agencies. Calls will cover a variety of issues; these include topics such as dealing with change of appointment times and directing health advice to the best service which is suitable to meet the caller's needs.

You will need to be a competent user of Microsoft packages such as word and excel with good keyboard skills and be able to record call information through a computerized system accurately. You must have a good command of English and Grammar and have a good telephone manner.

You will be educated to GCSE Grade C or above in Math's/English (or equivalent). Experience of working in a Contact Centre is advantageous but not essential as full training will be given.

The role requires you to be able to demonstrate flexibility, and you will be part of a shift pattern including working evenings/weekends, nights and bank holidays.

In return for becoming part of our team we offer a full induction and training package to support your needs, we will develop and motivate you to enable you to have the right skills to do your job, we offer great working conditions along with supporting you to achieve a good work life balance. Some work from home will be required.

To find out more about Locala see our

Thrive Strategy

For more information please refer to

and

Person Specification

To discuss the role further please contact SPOC at

SPOC@locala.org.uk

We reserve the right to close the vacancy earlier than the stated date should we receive sufficient applications

About us

Here at Locala we are part of the community and have often cared for generations within the same family and continue to be part of the NHS family also delivering care under the same ethos.

Locala Health and Wellbeing embraces diversity and inclusion and encourages applicants from people from all backgrounds with our ambition to have a workforce that represents the wider communities we live and work within, which you can support us to achieve.

We are an organisation that celebrates and values the individuality of our colleagues lived experiences and can adapt accordingly, recognising the value inclusivity brings when delivering equitable, high quality healthcare to our local communities. Where everyone feels valued, has the ability to develop, has flexible working opportunities, with a sense of belonging, supported by our Inclusivity Groups.

"Locala is a 'Disability Confident' employer and as such any disabled applicants who meets all the essential criteria are guaranteed to be invited to the assessment process."

Just a few of the benefits you can enjoy:-

Flexible working

- We are committed to supporting our colleagues to have a good work-life balance and welcome conversations about flexible working wherever possible.

Generous pension

- We offer a generous, defined contribution, pension scheme with matched contribution + 2% up to a maximum of 8% *

Refer a Friend Scheme -

If you know a friend or family member who works at Locala on a substantive contract, you may be able to take advantage of our Refer a Friend Scheme. You both could receive a reward of 500 each, after you have successfully started your role with us.