Job Description

We're looking for an experienced

Patient Care Advisor

to join us on a full-time, permanent basis. This role could be either remote, hybrid or office-based with an occasional requirement to travel when necessary.

The Role

The role involves day shifts during the week and possible days on Saturdays or Sundays, on a rota basis. You'll be responsible for providing excellent customer service to both new and existing patients.

You'll be dealing with enquiries via live chat, email and telephone regarding medication, deliveries, services and online accounts, while liaising closely with GP surgeries and pharmacies.

Jane Plan and our clinical partner will provide all relevant training and full knowledge on our processes and systems, allowing confidently.

The Job

On a day-to-day basis, you'll be involved in the following:

Acting as the first point of contact for all new and existing patients Answering customer queries by email, phone and live chat Providing a friendly, expert service Liaising with patients for medication requests Communicating with surgeries and pharmacies Processing patient nominations and accessing medical history Data entry on internal systems

The Person

Ideally, we're looking for someone with the following:

Experience working in an online customer service role Pharmacy experience is desirable but not essential Excellent telephone manner and professional, considerate attitude Computer literacy and high attention to detail

The Perks

And in joining Jane Plan, you'll receive:

Opportunity to join a high-growth, innovative company and very friendly team Regular collaboration with other teams in the business (product, engineering, design) to continually shape and enhance our services 28 days annual leave Pension scheme
These are our current benefits and they're likely to grow as we do.

Interested? Apply now.

About Jane Plan

Jane Plan is building the next generation in weight loss. Already the leading weight loss brand in the UK that delivers healthy meals to the door, we are now launching a clinical solution too. By, joining the team, you will have an opportunity to grow our company and enhance our products from day one. To deliver great service to Jane Plan's patients we're building a company that's reflective of their diversity. We're an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong. skills such as Excel/ Microsoft office is vital.

How to apply:

Send us your CV + covering letter Tell us why you are excited about the role and what you can offer Jane Plan Applications from all age groups welcome!
Employment Type: Full time

Job Type: Permanent

Pay: From 25,000.00 per year

Benefits:

Bereavement leave Casual dress Company events Company pension Discounted or free food Employee discount Sick pay Transport links Work from home
Work Location: Hybrid remote in London SW6 3AQ