Job Description

Join our friendly team at Barbauchlaw Medical Practice!

We're looking for a caring and organised

Patient Care Assistant

to be the welcoming face of our practice, supporting patients and helping to keep things running smoothly across our Armadale and Blackridge sites.

About Us:

At Barbauchlaw Medical Practice, we are a friendly and supportive GP practice serving our local communities across Armadale and Blackridge. We pride ourselves on delivering high-quality care in a welcoming environment. We are now looking for a reliable and approachable Patient Care Assistant to join our admin team, working across both of our sites.

About the Role

This is a varied and rewarding role where no two days are the same. You will be the first point of contact for patients -- face-to-face, by phone, and online -- providing excellent customer service while keeping things running smoothly behind the scenes.

Key Responsibilities:

Welcoming patients and visitors to the practice with warmth and professionalism Answering telephone calls, booking appointments, and managing patient queries Processing prescription requests and handling medical paperwork accurately Supporting the clinical team with administrative tasks including scanning, coding, and filing Managing incoming and outgoing correspondence (letters, emails etc) Keeping patient records up to date on the clinical system (training provided) Maintaining confidentiality and adhering to GDPR at all times Working as part of a close-knit admin team to ensure the smooth daily running of the practice

About You:

Experience in a receptionist, administrative, or customer service role (healthcare experience is a bonus but not essential) Friendly, calm, and patient-focused approach Strong IT skills, including Microsoft Office and confidence in learning new systems Excellent communication and organisational skills Flexible and able to work across both sites as needed Able to work well under pressure and remain professional at all times A genuine interest in supporting patients and being part of a healthcare team

What We Offer:

Supportive working environment within a welcoming team On-the-job training and opportunities for development NHS pension scheme 28 days annual leave plus 8 public holidays (pro rata for part-time)

How to Apply:

If you are caring, organised, and enjoy working with people, we would love to hear from you. Please apply with your CV and a brief covering note explaining why this role is right for you.

If you have any questions about the role, please feel free to contact:

Shirley McDonald-Brown, Assistant Practice Manager

Email: Shirley.mcdonald-brown@nhs.scot

Phone: 01501 730432

Job Types: Full-time, Permanent

Pay: 22,880.00-25,000.00 per year

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday No weekends
Work Location: In person

Application deadline: 05/05/2025