Job Description

Patient Care Coordinator / Administration Assistant

Location: Leeds Private Hospital

About Us

Leeds Private Hospital is a leading independent healthcare provider, offering a wide range of surgical and diagnostic services. Our state-of-the-art, CQC-registered facilities are designed to deliver the highest standards of patient care, clinical excellence, and safety.

We are dedicated to providing outstanding medical and surgical treatments across multiple specialties, with a strong focus on quality, innovation, and patient-centred care.

Our team is committed to achieving the most beautiful and healthiest results through advanced treatments, delivered by our highly trained and compassionate professionals.

Due to continued growth, we are seeking a Patient Care Coordinator / Administration Assistant to join our dynamic and expanding team. This exciting entry-level position offers a great opportunity for motivated individuals looking to develop within a growing healthcare environment and play a key role in ensuring the smooth coordination of patient care and administrative operations.

Key ResponsibilitiesPatient Care Coordination

Act as a main point of contact for patients throughout their journey -- from initial enquiry to post-treatment follow-up. Provide a professional, friendly, and empathetic service to all patients, ensuring they feel supported and well-informed at every stage. Coordinate consultations, pre-operative assessments, and follow-up appointments. Maintain clear communication between patients, clinical staff, and management to ensure seamless care. Support patient education by providing accurate information on procedures, recovery, and aftercare.
Administrative Support

Telephone Management: Answer incoming calls, take and forward messages accurately, and maintain a professional and welcoming telephone manner. Outgoing Calls: Make outgoing calls to patients, suppliers, and other relevant parties as required. Liaise with Managers: Support managers by scheduling meetings, coordinating activities, and ensuring smooth communication within the team. Email Management: Create, respond to, and manage emails in a timely and professional manner. Microsoft Office: Confidently use Microsoft Office applications (Word, Excel, Outlook, etc.) to support daily administrative tasks. Stock Management: Monitor and order stationery and clinical supplies, ensuring the office is well stocked and organised. Client Database: Update and maintain patient and client records, ensuring all data is accurate and compliant with data protection policies. Document Management: Organise, file, and maintain documents and records in line with company procedures and legal requirements. Ad Hoc Duties: Provide general support to management and clinical teams as needed, contributing to various projects and administrative initiatives.
Required Skills & Attributes

Efficiency & Organisation: Highly organised with the ability to manage multiple tasks simultaneously and prioritise effectively. Communication: Excellent written and verbal communication skills, with a warm and confident telephone manner. Patient-Centric Approach: Empathetic and professional when dealing with patients; able to build trust and maintain confidentiality. Deadline Driven: Able to work under pressure and meet deadlines in a fast-paced clinical environment. Team Player: Works well within a multidisciplinary team, while also being capable of independent work with minimal supervision. Positive Attitude: A proactive and enthusiastic approach to challenges, with a genuine desire to support patients and colleagues. IT Proficiency: Strong competency in Microsoft Office; familiarity with patient management or CRM systems is advantageous.
Qualifications & Experience

Previous experience in an administrative, healthcare, or customer service role is preferred but not essential. A genuine passion for patient care and providing excellent customer service. Education: Minimum of a high school diploma or equivalent; further qualifications in administration, healthcare, or office management are advantageous.
Why Join Us?

A supportive, friendly, and professional work environment. Opportunities for personal and professional growth within a rapidly expanding organisation. Be part of an innovative and forward-thinking team that is transforming the private healthcare and hair restoration industry. The chance to make a real impact on patient experience and satisfaction.
Job Types: Full-time, Permanent

Pay: From 12.50 per hour

Work Location: In person