Job Description

This is an exciting opportunity for an experienced primary care administrator who is professional, enthusiastic, hard-working and motivated with a keen eye for detail.
The role is varied, working across the practice in all administrative departments including reception. It will draw on your years of experience working as a primary care administrator.
Main duties of the job
The role will be cross departmental practice working with admin / secretarial responsibilities, document processing workflow, eRS worklists, estates protocols whilst also being part of our existing reception team. You will be working closely with all clinical and administrative primary care professionals.Redefining and implementing new patient services and managing patient caseloads. Liaising with Care Co-Ordinators across the PCN.You will be supporting patients with their personalised care and health monitoring requirementsmaking sure that appropriate support is made available to them and their carers and ensuring that their changing needs are addressed.
About us
You will be joining our dedicated, supportive team delivering high quality healthcare services to our patients.
Our patient list size is 8000 and growing
2 GP partners, 1 salaried GP, professional team of highly skilled nurses and HCAs, together with a our PCN Allied Health professionals
Supportive, dedicated team of administrators and care navigators and coordinators
Details
Date posted
11 May 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A4150-25-0000
Job locations
Fishermead Medical Centre
Fishermead Boulevard
Fishermead
Milton Keynes
MK6 2LR
Job description
Job responsibilities
Job Responsibilities
Working as part of our reception team, support patients to manage their needs, answering their queries and supporting them to make appointments, processing patients requests and resolving queries
Use Microsoft office suite of programmes for communication, record keeping, data analysis and audits
Increase uptake and usage of the NHS App and expand patient online access
Support transition to total triage
Liaise with other PCN practices and their Care Co-Ordinators
Signpost and refer patients to PCN Additional Roles health professionals
Proactively identify and work with cohorts of patients to support their personalised care requirements
Support Medical Secretary including eRS worklists,
Liaise with the ME and complete MCCD protocols
Support Data Quality Manager with QOF, IIF, PCF, read coding and summarising
Support Practice Manager with IT and estates issues
Provide coordination and navigation for patients and their carers across health and care services
Support and follow up actions requested by the GPs, Practice Nurses, Practice Secretary, Administrator and Practice Manager
Filing and general administrative duties assigned to you
To ensure all the practice protocols and procedures are followed and maintained
To attend training events
To present yourself in a professional and polite manner at all times
Any other duties as reasonably requested
The above list of duties is not exhaustive and may be subject to change as deemed necessary Job description
Job responsibilities
Job Responsibilities
Working as part of our reception team, support patients to manage their needs, answering their queries and supporting them to make appointments, processing patients requests and resolving queries
Use Microsoft office suite of programmes for communication, record keeping, data analysis and audits
Increase uptake and usage of the NHS App and expand patient online access
Support transition to total triage
Liaise with other PCN practices and their Care Co-Ordinators
Signpost and refer patients to PCN Additional Roles health professionals
Proactively identify and work with cohorts of patients to support their personalised care requirements
Support Medical Secretary including eRS worklists,
Liaise with the ME and complete MCCD protocols
Support Data Quality Manager with QOF, IIF, PCF, read coding and summarising
Support Practice Manager with IT and estates issues
Provide coordination and navigation for patients and their carers across health and care services
Support and follow up actions requested by the GPs, Practice Nurses, Practice Secretary, Administrator and Practice Manager
Filing and general administrative duties assigned to you
To ensure all the practice protocols and procedures are followed and maintained
To attend training events
To present yourself in a professional and polite manner at all times
Any other duties as reasonably requested
The above list of duties is not exhaustive and may be subject to change as deemed necessary
Person Specification
Qualifications
Essential

• Good standard of education
• GCSE grade A to C in English and Maths

• 7+ years experience in primary care reception and administration
• 7+ years of SystmOne experience
• ME and MCCD protocol experience
• QOF, IIF, PCF, read coding and summarising experience
• Excellent Microsoft Office skills especially Excel, Word, Outlook
• Practical experience of working with others
• Experience of using own initiative/multi-tasking
• Experience of NHS App, NHS online, Total Triage

• Experience of Risk management
• Experience managing NHS Complaints procedure
• Experience completing DSP Toolkit
• Experience using National Workforce Data Set

• Good standard of education
• GCSE grade A to C in English and Maths

• 7+ years experience in primary care reception and administration
• 7+ years of SystmOne experience
• ME and MCCD protocol experience
• QOF, IIF, PCF, read coding and summarising experience
• Excellent Microsoft Office skills especially Excel, Word, Outlook
• Practical experience of working with others
• Experience of using own initiative/multi-tasking
• Experience of NHS App, NHS online, Total Triage

• Experience of Risk management
• Experience managing NHS Complaints procedure
• Experience completing DSP Toolkit
• Experience using National Workforce Data Set