Job Description

This is an exciting opportunity for an experienced primary care administrator who is professional, enthusiastic, hard-working and motivated with a keen eye for detail.The role is varied, working across the practice in all administrative departments including reception. It will draw on your years of experience working as a primary care administrator.Main duties of the jobThe role will be cross departmental practice working with admin / secretarial responsibilities, document processing workflow, eRS worklists, estates protocols whilst also being part of our existing reception team. You will be working closely with all clinical and administrative primary care professionals.Redefining and implementing new patient services and managing patient caseloads. Liaising with Care Co-Ordinators across the PCN.You will be supporting patients with their personalised care and health monitoring requirementsmaking sure that appropriate support is made available to them and their carers and ensuring that their changing needs are addressed.About usYou will be joining our dedicated, supportive team delivering high quality healthcare services to our patients.Our patient list size is 8000 and growing2 GP partners, 1 salaried GP, professional team of highly skilled nurses and HCAs, together with a our PCN Allied Health professionalsSupportive, dedicated team of administrators and care navigators and coordinatorsDetailsDate posted11 May 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternPart-timeReference numberA4150-25-0000Job locationsFishermead Medical CentreFishermead BoulevardFishermeadMilton KeynesMK6 2LRJob descriptionJob responsibilitiesJob ResponsibilitiesWorking as part of our reception team, support patients to manage their needs, answering their queries and supporting them to make appointments, processing patients requests and resolving queriesUse Microsoft office suite of programmes for communication, record keeping, data analysis and auditsIncrease uptake and usage of the NHS App and expand patient online accessSupport transition to total triageLiaise with other PCN practices and their Care Co-OrdinatorsSignpost and refer patients to PCN Additional Roles health professionalsProactively identify and work with cohorts of patients to support their personalised care requirementsSupport Medical Secretary including eRS worklists,Liaise with the ME and complete MCCD protocolsSupport Data Quality Manager with QOF, IIF, PCF, read coding and summarisingSupport Practice Manager with IT and estates issuesProvide coordination and navigation for patients and their carers across health and care servicesSupport and follow up actions requested by the GPs, Practice Nurses, Practice Secretary, Administrator and Practice ManagerFiling and general administrative duties assigned to youTo ensure all the practice protocols and procedures are followed and maintainedTo attend training eventsTo present yourself in a professional and polite manner at all timesAny other duties as reasonably requestedThe above list of duties is not exhaustive and may be subject to change as deemed necessary Job descriptionJob responsibilitiesJob ResponsibilitiesWorking as part of our reception team, support patients to manage their needs, answering their queries and supporting them to make appointments, processing patients requests and resolving queriesUse Microsoft office suite of programmes for communication, record keeping, data analysis and auditsIncrease uptake and usage of the NHS App and expand patient online accessSupport transition to total triageLiaise with other PCN practices and their Care Co-OrdinatorsSignpost and refer patients to PCN Additional Roles health professionalsProactively identify and work with cohorts of patients to support their personalised care requirementsSupport Medical Secretary including eRS worklists,Liaise with the ME and complete MCCD protocolsSupport Data Quality Manager with QOF, IIF, PCF, read coding and summarisingSupport Practice Manager with IT and estates issuesProvide coordination and navigation for patients and their carers across health and care servicesSupport and follow up actions requested by the GPs, Practice Nurses, Practice Secretary, Administrator and Practice ManagerFiling and general administrative duties assigned to youTo ensure all the practice protocols and procedures are followed and maintainedTo attend training eventsTo present yourself in a professional and polite manner at all timesAny other duties as reasonably requestedThe above list of duties is not exhaustive and may be subject to change as deemed necessaryPerson SpecificationQualificationsEssential

• Good standard of education
• GCSE grade A to C in English and Maths

• 7+ years experience in primary care reception and administration
• 7+ years of SystmOne experience
• ME and MCCD protocol experience
• QOF, IIF, PCF, read coding and summarising experience
• Excellent Microsoft Office skills especially Excel, Word, Outlook
• Practical experience of working with others
• Experience of using own initiative/multi-tasking
• Experience of NHS App, NHS online, Total Triage

• Experience of Risk management
• Experience managing NHS Complaints procedure
• Experience completing DSP Toolkit
• Experience using National Workforce Data Set

• Good standard of education
• GCSE grade A to C in English and Maths

• 7+ years experience in primary care reception and administration
• 7+ years of SystmOne experience
• ME and MCCD protocol experience
• QOF, IIF, PCF, read coding and summarising experience
• Excellent Microsoft Office skills especially Excel, Word, Outlook
• Practical experience of working with others
• Experience of using own initiative/multi-tasking
• Experience of NHS App, NHS online, Total Triage

• Experience of Risk management
• Experience managing NHS Complaints procedure
• Experience completing DSP Toolkit
• Experience using National Workforce Data Set

NHS