Job Description

Overview

We are seeking a dedicated and organised Patient Care Coordinator to join our healthcare team. This role involves providing exceptional support to patients, ensuring smooth communication between patients and healthcare providers, and maintaining accurate records. The ideal candidate will possess excellent organisational skills, a compassionate approach, and prior office experience. This position offers an opportunity to contribute meaningfully to patient wellbeing within a professional environment.

Duties & Responsibilities:

The duties and responsibilities to be undertaken by members of the Patient Services Team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Patient Services Lead or Management Team, dependent on current and evolving practice workload and staffing levels:

To be a first point of contact for patients requiring general information from their usual GP via the telephone. Scheduling appointments To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently Managing all enquiries in an effective manner Actioning all incoming email Clinically coding data on SystmOne Co-ordination of care plans Assisting GPs with administration of patient care Making any necessary referrals from the practice as per standard operating procedures and enhanced service specifications. This includes the typing of letters, reports, patient referrals, minutes, etc. in an accurate and quality manner. Participating in the administrative responsibilities of the practice team To facilitate patient care meetings and taking minutes. Attending and participating in practice meetings as required. To refer patients as appropriate through the eReferral System To ensure all urgent referrals are dealt with in a prompt manner. To process usual GPs scanned documents in accordance with standard operating procedures. To assist the Management Team with clerical and administrative duties, when required. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To retrieve medical records and assist the completion of medical/insurance reports as per practice standard operating procedures To facilitate access to information through the Access to Medical Records Policy, including Subject Access Requests. File patient records and correspondence in patient medical records. To maintain the computer clinical system in an accurate and secure manner. To assist with the gathering of statistics and information when required. To input data as required. To work alongside the Patient Services Advisors to ensure all roles within the Patient Services Team are covered. In liaison with the Management Team, maintain adequate supplies of office stationery. When leaving at the end of day, ensure the building is secure and door is closed fully.
Job Types: Part-time, Fixed term contract
Contract length: 12 months

Pay: 13.25 per hour

Expected hours: 19.5 per week

Benefits:

Free flu jabs On-site parking Sick pay
Work Location: In person