Job Description

The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately

Process patient requests for appointments

Process repeat prescription requests

Initiate contact with and respond to requests from patients, team members and external agencies

Enter read/SNOMED CT code data on EMIS

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients' healthcare records as necessary

Direct requests for information, e.g., SAR, insurance/solicitors' letters and DVLA forms, to the administrative team

Scan and workflow documents

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and noticeboards

Support all clinical staff with general tasks as requested

Undertake all mandatory training and induction programmes

Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Contribute to public health campaigns (e.g., flu clinics) through advice or direct care

Participate in practice audit as directed by the audit lead

Support administrative staff, providing cover during staff absences

Action incoming emails when necessary

Scan patient-related documentation and attach scanned documents to patients' healthcare records

Complete opening and closing procedures in accordance with the duty rota

As required, support in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently

Summary

As a Patient Care Navigator, you will be a vital part of the healthcare team, utilizing your core skills in office and administrative experience to ensure seamless coordination of patient care. Reporting to the healthcare provider, your role will involve guiding patients through the healthcare system, scheduling appointments, and assisting with insurance verification. Your premium skills in communication, empathy, and problem-solving will be essential in providing support and guidance to patients in need. Your relevant skills in medical terminology and patient advocacy will enable you to advocate for patients' needs and ensure they receive the best possible care. Join our team and make a difference in the lives of our patients.

Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 25 - 30 per week

Benefits:

Employee discount On-site parking
Schedule:

Monday to Friday
Education:

A-Level or equivalent (preferred)
Work Location: In person

Reference ID: CC022023