Job Description

Main purpose of the job

To provide a quality customer service to the patients both face to face and on the phone, signposting patients to the most appropriate clinician or service, making appointments and dealing with a wide range of patient's enquiries.

Job Responsibilities :

Ensure an effective and efficient reception and care coordination service is provided to patients and any other visitors to the practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Ensure that you provide an efficient, professional and detailed handover to the member of staff taking over from you before you leave your duty. Follow, accurately and promptly, all practice protocols. React to medical emergency situations in a calm and effective manner according to taught protocols Participate on a daily basis in task management and ensure that tasks are kept up to date at all times. Actively participate in Practice Training to ensure you provide a high level of service for the practice. Enter patient information on to the computer as required and as appropriate and within the correct time frame for safety of receipt of the information Undertake any other additional duties appropriate to the post as requested by the Partners or the Manager.
Experience:

Experience in a medical practice or similar high volume, very busy environment is essential

Experience in communicating effectively with patients / customers, face to face and on the phone, and appropriate management of difficult and demanding situations is essential

Candidates must be able to demonstrate that they can work under pressure, individually and as part of a team.

Candidates must be able to demonstrate that they can react calmly and appropriately in an emergency situation (following agreed protocols)

Candidates must be able to demonstrate accurate IT skills, excellent verbal and written communication skills and a caring attitude.

Qualifications:

A minimum of GCE Grade B (or equivalent) in IT, Maths and English is essential

Education to A level (or equivalent) is preferred.

Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 17.25 per week

Benefits:

Company events Company pension Cycle to work scheme On-site parking Store discount
Schedule:

Monday to Friday Weekend availability
Experience:

Medical Receptionist: 3 years (preferred)
Work Location: In person

Application deadline: 23/05/2025