Job Description

Are you passionate about making a difference in your community? Ready to take your first (or next!) step into a rewarding NHS career? We're on the lookout for a friendly, motivated, and tech-savvy

Patient Care Navigator

to join our dedicated admin team.

What You'll Be Doing:

You'll be the face and voice of our busy GP practices - helping patients navigate their care journey smoothly and efficiently. Your day will be varied, supporting our team with key admin tasks such as:

Booking appointments Processing prescriptions Scanning and managing clinical documents Signposting patients to the right services Communicating with doctors, nurses, and healthcare teams Handling high-demand telephone and front-desk enquiries with professionalism and empathy
Our practice is

paper-light

, so confidence using IT systems is a must. We'll train you on all the software we use - but you'll need to be a quick learner, great with multitasking, and comfortable switching between different systems.

Who We're Looking For:

A people-person with

excellent communication skills

, both face-to-face and over the phone Someone who stays calm under pressure and adapts their approach to meet patients' needs A team player who's happy to rotate through different duties throughout the day Confident using IT and ready to learn multiple digital systems Able to

drive

to both our Llanedeyrn and Llanrumney sites as required
Why Join Us?

You'll be part of a supportive, welcoming team at the heart of your local community. This is a fantastic opportunity to build a meaningful career in the NHS and grow your skills in a fast-paced but rewarding environment.

Ready to Apply?

Please send us your

CV

along with a

covering letter

telling us why you'd be a great fit for this role. We can't wait to hear from you!

Please note which post you would be interested in.

Posts: Wednesday PM , Thursday & Friday = 20hrs

Wednesday & Friday = 16hrs

Job Types: Part-time, Permanent

Pay: 12.58-12.82 per hour

Expected hours: 16 per week

Benefits:

Company pension On-site parking
Work Location: In person