Job Description

JOB TITLE:

Patient Care Navigator/Administrator REPORTS TO: RECEPTION MANAGER HOURS: 25 HOURS PER WEEK MONDAY FRIDAY 7.00am 12.00noon Job Summary: Working as part of our reception team, carry out first line contact with the patients and ensure the smooth running of the reception/administration area between 7.00am 12.00noon. Liaise with all relevant parties, including face to face, phone contact and emails with patients, clinicians and other health care professionals regarding queries. To ensure all administration duties and patient requests are processed in accordance with practice policies, confidentiality and health and safety protocols. Job Responsibilities: Booking urgent and routine appointments from face to face and telephone patient contact Process patients requests and queries Monitoring and maintaining the computer information for todays appointments Ensuring the smooth flow of patients to and from consultation rooms Follow up actions requested by the GPs, Practice Nurses, Practice Secretary, Administrator and Practice Manager Filing and general administrative duties assigned to you To ensure all practice protocols and procedures are followed and maintained To attend all training events, this may be outside your normal working hours To present yourself in a professional and polite manner at all times.



Process post Support the Doctors, Practice Secretary, Practice Administrator and Practice Manager with any aspect of practice administration and clerical duties as requested. Any other duties as reasonably requested. The above list of duties is not exhaustive and may be subject to change as deemed necessary.