Job Description

Orchard Surgery in the centre of Horsham is a long established friendly practice with a comprehensive and experienced clinical and non- clinical team. We appreciate and support our staff in their role and offer opportunities to extend roles and learn new skills.

If you value care and kindness and supporting patient care, come and join our friendly reception/care navigation team at Orchard Surgery. Our reception team are often the first people a patient comes into contact with. They ensure they get the right support at the right time for the patient from the wider practice team and the community, making sure that their care is right for them.

We have exciting opportunities to learn new skills in a medical setting and we are looking for friendly receptionist staff who will be part of a small dedicated team.

Experience

We are looking for

Previous experience in a receptionist or administrative role.

Someone who has a back ground in working for a GP surgery or a clinical setting; this would be very beneficial however this is not essential. A supportive and comprehensive induction and training will be provided.

Experience of dealing with conversations by telephone and/or face to face

Experience in customer care or similar service industry practices

Someone who has excellent communication and a professional phone manner, can pay attention to detail and be able to stay calm under pressure. Has good listening skills, with the ability to maintain focus, recognise distractions and deal with them appropriately.

IT skills are essential, someone who has had previous experience using word, excel and outlook.

Someone who likes working as part of a close knit team

Our practice is open from 8am-6.30pm Monday to Friday and staff are expected to cover a shift that either starts at 8am or finishes at 6.30 pm across the week, from Monday to Friday. This role is part time at 28 hours per week, but can be negotiated for the right candidate, and will predominately be towards the end of the week but must include working on a Friday.

Staff are also expected to cover holiday and sickness to assist is in providing a quality service to our patients.

All this can be discussed further if accepted for interview.

If you think this is the role for you and would like to be part of a friendly team who make a difference, please apply.

Offer general assistance to the Practice Team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Offering choice where appropriate. Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical and audit support to clinical staff and other members of the Practice Team. Ensure that we comply with patient confidentiality and Data Protection requirements. Facilitate effective communication between patients, members of the Primary Care Health Team, Secondary Care and other associated healthcare agencies. Deal with complaints in accordance with the Practice Complaints Procedure. Opening up/locking up of practice premises and maintaining security in accordance with practice protocols. Registering patients to the Practice, ensuring identification procedures are adhered to and providing new patients with assistance in the registration process and the issuing of practice leaflets and prescribing information. Processing in person and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Working with the Access Doctor to make appointments, gather information and signpost patients as directed. Processing and printing repeat prescriptions and liaising with clinicians regarding associated queries. Chaperoning on behalf of both patients and clinicians (training provided). Processing and distributing incoming/outgoing mail. Taking messages and passing on information effectively and in an appropriate time frame. Filing and retrieving paperwork. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. Electronic processing of incoming pathology results and associated administration. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Clearing and re-stock consulting rooms as required. Providing clerical assistance as required from time to time, including word/data processing, filing, photocopying and scanning. Coordinating the collection of clinical waste weekly. Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter. To provide cover for colleagues who are on leave/sick across the full range of administration duties in the Surgery.
The above list of responsibilities and duties is not exhaustive and may be subject to change as deemed necessary as and when new NHS initiatives are introduced.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for a Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Benefits:

Company pension Health & wellbeing programme Sick pay
Ability to commute/relocate:

Horsham: reliably commute or plan to relocate before starting work (required)
Experience:

receptionist: 1 year (required) working in the NHS: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person