Job Description

Job Overview

We are a friendly, modern Private and NHS Dental Practice in Harrow, using the latest technology and continuously investing in our team and services. We are a small but growing practice with a strong focus on patient care, communication and a positive team culture.

This role will be our third receptionist, with a special focus on patient communications and marketing.

The Role

We are looking for a Patient Communications & Reception Administrator to join our team on a full-time basis (including Saturdays).

You will work on reception as part of the front-of-house team and help us manage and improve how we communicate with our patients and referrers.

Working hours:

- Monday - Friday: 8:45am - 5:30pm

- Saturday: 8:45am - 2:30pm

(Exact working pattern can be discussed at interview.)

Key Responsibilities:

Reception / Front of House

- Welcoming patients and providing a warm, professional first impression

- Answering calls, emails and WhatsApp messages from patients

- Booking, rescheduling and managing appointments

- Taking payments and assisting with basic admin tasks

Patient Communications & Administration

- Drafting and sending letters/emails to patients (treatment plans, follow-ups, reminders, etc.)

- Writing back to dentists who refer patients in and helping manage referral communication

- Helping create and maintain clear, friendly communication templates

Marketing, Reviews & Social Media

- Helping us manage and respond to Google reviews

- Encouraging and collecting patient testimonials (with consent)

- Creating engaging content for social media (photos, short videos, stories, posts)

- Helping capture and organise photos/videos from the practice (e.g. team, before/after smiles where appropriate and consented)

About You

We are looking for someone who is:

- Confident - happy speaking with patients in person, on the phone and via messages

- Articulate in written English - able to draft clear, professional, friendly letters and emails

- Well presented & professional - representing the practice brand and values

- Full of initiative - spots what needs doing and gets involved

- Has a strong "willingness to help" attitude - a genuine team player

- Candidate that is inclined to additionally train in dental nursing as an apprentice will be favourable

It would be an advantage if you:

- Have reception, admin or customer service experience, ideally in a dental/medical or client-facing role

- Enjoy social media and basic content creation (photos, reels, short videos, Canva/Instagram etc.)

- Are comfortable using IT systems and learning new software

Full training and guidance will be provided - we're more interested in the right attitude and personality than a perfect CV.

What We Offer

- Competitive salary: 25,396.80 - 31,200 per year (based on a 40-hour week and depending on experience)

- Yearly bonus based on business growth objectives

- Company pension

- Employee discount on dental treatment

- Company events and regular team lunches

- Evenings out and social/team-bonding activities - we genuinely enjoy working together

Interviews & Start Date

- Interviews: December 2025

- Start date: 5th January 2025, or immediate start for the right candidate

- Start date can be flexible and will be discussed at interview

How to Apply

If you'd like to join a happy, supportive and forward-thinking dental team, apply now via Indeed with your CV and a short covering message telling us:

- Why you'd be great in a patient-facing role

- Any experience with reception, customer service, writing or social media

We look forward to welcoming you to our team!

Job Types: Full-time, Permanent

Pay: 25,396.80-31,200.00 per year

Benefits:

Company events Company pension Employee discount
Work Location: In person