Job Description

Job Summary

Patient Coordinator

Chequers Health is seeking a

Patient Coordinator

to be the first point of contact for patients, guiding them through appointments and treatments with warmth, professionalism, and efficiency. You'll manage scheduling, treatment plans, and payments -- always with a desire to deliver exceptional service and never settle for the status quo.

We're looking for someone who can:

Follow processes diligently Be confident in saying no when required by regulation Deliver all of this in a professional, friendly, and warm manner

Key Responsibilities

Patient Interaction & Scheduling

Greet and check in/outpatients in a warm, friendly, and efficient manner. Answer phone calls, respond to enquiries, and schedule/reschedule appointments promptly (ideally within three rings). Coordinate patient flow -- monitor waiting times, refer to a clinician when needed, keep the wider team informed, and constantly seek ways to improve the patient experience.

Insurance & Billing

Present treatment costs and take payments, managing both self-pay and insured patients

Treatment Coordination

Communicate treatment plans clearly and follow up on required actions or orders Assist the clinical team -- ensure rooms are set up and the centre is patient-ready to deliver a seamless and exemplary experience

Administrative Support

Maintain accurate patient and insurance records in the clinical system Generate reports and present information using Microsoft Office Order and maintain inventory Keep the centre area neat and support team meetings and internal training

Compliance & Customer Focus

Protect patient confidentiality and uphold data security Deliver outstanding customer service -- resolve concerns, and educate patients on treatments, services, and follow-ups

Qualifications & Skills

Education & Experience

We welcome applicants from a wide range of backgrounds -- whether you have no GCSEs but solid experience, or you're an ambitious graduate seeking your first role.
What matters most is your

attitude, curiosity, and willingness to learn.

We expect you to take an active interest in our services and gain a working understanding of the conditions we help diagnose and treat.

Experience in healthcare or customer-facing roles within

opticians, dentists, private clinics, or similar

is an advantage.

Core Competencies

Excellent verbal and written communication Strong organisational and multitasking skills, with attention to detail Proficiency in Microsoft Office (Word, Excel, Outlook, etc.) Basic arithmetic for billing and invoicing Calm, empathetic, and confident -- especially when setting clear boundaries (e.g. not giving clinical advice) Willingness to learn medical terminology quickly Committed to patient confidentiality and regulatory compliance

Working Conditions & Benefits

Fast-paced, patient-facing role including evenings and one day on the weekend, occasional may need to cover the full weekend for a colleague. Full-time, onsite role within a private clinic setting Strong opportunities for progression -- we want someone with the ambition and potential to grow as the company grows.
Job Types: Part-time, Zero hours contract

Pay: 12.21 per hour

Benefits:

Employee discount Flexitime Free parking
Experience:

Customer facing roles : 1 year (preferred)
Language:

English (preferred)
Work authorisation:

United Kingdom (preferred)
Work Location: In person

Application deadline: 18/08/2025