Job Description

Patient Coordinator

Location:

Veonet Ireland

Job Type:

Full-Time | Includes Weekend Working | Travel May Be Required

Join a Team That Puts Patients First

At Veonet Ireland, we're committed to delivering exceptional eye care services through innovation, compassion, and teamwork. As a Patient Coordinator, you'll play a vital role in making every patient's journey as smooth, professional, and welcoming as possible.

We work collaboratively and come as a team and support each other every step of the way.

What You'll Be Doing

Be the First Point of Contact

: Greet patients warmly and manage their check-in process with professionalism and empathy.

Keep Us Running Smoothly

: Prepare and manage medical records for all clinics, theatre lists, and new patients.

Be Organised and Precise

: Enter and maintain accurate patient data.

Support the Clinical Team

: Print and update clinic lists daily, track appointment changes, and ensure clinicians have everything they need.

Handle Sensitive Information

: Manage confidential records in line with GDPR and Data Protection regulations.

Coordinate Communication

: Send appointment outcomes to GPs and opticians and arrange interpreters when required.

Maintain Clinical Efficiency

: Manage day plans, appointments, and medical record transfers to ensure nothing falls through the cracks.

Create a Welcoming Environment

: Help maintain clean, professional waiting and reception areas.

Take Initiative

: Respond proactively to inbox requests, feedback collection, delivery handling, and patient follow-ups.

Own the Details

: Archive medical records and keep our filing systems in top shape.

What We're Looking For

Must-Haves:

Outstanding customer service and communication skills Strong attention to detail and accuracy in data entry Confident using Microsoft Office and patient systems Proven multitasking and time management skills Flexible and proactive--ready to cover shifts or travel on short notice Discreet and trustworthy with confidential information Positive attitude, team spirit, and professionalism in appearance and behaviour

Nice-to-Haves:

Experience private healthcare settings Familiarity with clinical admin systems Previous training or mentoring experience

Why Join Veonet?

We're more than a workplace--we're a team that cares. We provide meaningful work, real growth opportunities, and a supportive environment where your attention to detail and commitment to patients will truly make a difference.

If you're ready to bring your energy, empathy, and organisation to a team that values every patient and every teammate--

we'd love to hear from you.

jointheteam@veonet-ireland.com

Job Types: Full-time, Permanent

Work authorisation:

United Kingdom (required)
Work Location: In person