Patient Co-ordinator Job in Mendip Vale Medical group

Patient Co Ordinator

Bristol, ENG, GB, United Kingdom

https://www.mncjobs.co.uk/company/mendip-vale-medical-group

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Job Description

To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way. Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional. The succesful candidate will be responsible for: Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.

Making of appointments by telephone and at the reception desk, using a computerised system. Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required. Checking and completing tasks as appropriate.

Creating of new patient records. Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations. Maintaining accurate records.

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