Job Description

Patient Coordinator

This is not a reception job. This is a mission.

Let's be real.

Most job ads talk about tasks.
We're here to talk about

impact

.

At our practice, the Patient Coordinator is the

first impression, the emotional anchor, and the trusted guide

for every patient who walks through our doors.

If you believe that how something is done matters just as much as what is done - keep reading

Why this role matters

Patients don't remember clinical jargon.
They remember

how you made them feel

.

As a Patient Coordinator, you are the bridge between anxiety and reassurance, confusion and clarity, hesitation and trust. You don't "book appointments" - you

create confidence

.

This role is for someone who:

Takes ownership Cares deeply Notices the details others miss Treats every interaction like it matters (because it does)
What you'll actually do

Be the first and last point of contact for patients - in person, on the phone, and digitally Build genuine relationships with patients and make them feel known, safe, and supported Coordinate appointments smoothly and proactively (not reactively) Explain treatment plans and fees clearly, confidently, and with empathy Handle enquiries, follow-ups, and patient journeys with precision Keep patient records accurate, compliant, and up to date Spot problems beforethey become problems Raise the standard every single day
Who this role is for

This is for you if:

You are calm under pressure You communicate clearly and confidently You take pride in being organised You care about excellence You don't wait to be told - you take responsibility You want to grow, learn, and be part of something meaningful
Experience in healthcare, dental, or patient-facing roles is a plus - but

attitude beats CV

every time.

Who this role is not for

If you're looking for:

A quiet desk A job where you can "just get through the day" A role without accountability
This won't be the right fit - and that's okay.

What you'll get in return

A supportive, values-driven team A role where your work genuinely matters Training, development, and clear expectations A workplace that prioritises kindness, professionalism, and growth The opportunity to be proud of what you do Pathway of professional growth & mentoring
Final thought

We're not hiring for skills alone.
We're hiring for

character

.

If you want a role where your energy, empathy, and standards make a real difference - apply now.

We're excited to meet the person who will help set the tone for every patient experience.

Job Type: Full-time

Pay: 2,000.00-2,450.00 per month

Benefits:

Company events Cycle to work scheme Employee discount Free fitness classes Health & wellbeing programme Transport links
Work Location: In person