Job Description

Kingswood Medical Group are a large friendly team of both clinical, allied professionals and administration staff, working hard to support our community and provide the best care we can to our patients.

We have circa 29,000 patients across two surgeries; Kingswood Surgery and Carfax Medical Centre. We are a busy Primary Care Network full of hardworking, but fun-loving individuals.

We are recruiting for a friendly, enthusiastic, caring, professional to join our expanding Administration team and help support our extremely busy practice at Kingswood Surgery, working 1pm - 6pm Monday to Friday (25hrs per week)

The successful candidate will be the first point of contact for our patients through face-to-face contact on reception or through the calls we receive from patients seeking help and support.

Key Responsibilities

The responsibilities described below are those of the clinical admin team.

To support the Team Leader in the delivery of safe and efficient responses to patient requirements Being the first point of contact to our patient enquiries and appointment booking requests by telephone or face to face at the reception desk Dealing with clerical tasks such as change of address etc. as required Checking and completion of tasks as appropriate Creating of new patient records Control of all patient files and related admin to required quality standards and in line with information governance GDPR and DPA regulations

Other Responsibilities

To ensure clinical resource and appointment allocation are used in the most effective way To undertake any other duties commensurate within the post holder's role as requested by the Operations Manager or Team Leader Attending training and events organised by the surgery or other agencies, where appropriate

Attributes:

Personal resilience Ability to cope with difficult challenges should they arise Friendly and caring nature Good communication Team player Previous administration experience or NHS reception would be advantageous, however full training will be given for the right candidate.

We offer:

Full training Uniform Summer and Christmas social event NHS Pension Scheme Modern working environment Opportunity to progress
The surgery is open 0800-1830. You may be required to provide additional support in times of absence therefore, flexibility would be ideal. We operate on a shift system to ensure sufficient staff are available during Practice hours.

Previous applicants need not apply

Job Types: Part-time, Permanent role

Pay: From 12.27 per hour

Job Types: Part-time, Permanent

Pay: From 12.27 per hour

Benefits:

Company pension On-site parking Store discount
Experience:

administration: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person