Job Description

Remote Patient Coordinator (Part-Time/Full-Time) - Join Kreate Dental UK!

Location:

Fully Remote (UK-based)

Positions Available:

2 part-time roles or Full Time Role Equivalent

Hours:

Morning shift & Afternoon shift pattern

Job Type:

Part-time (Permanent) or Full Time (Permanent)

Are you passionate about delivering exceptional patient care, confident in communication, and looking for a flexible remote role with long-term growth opportunities?

Kreate Dental Group

, is a modern and patient-focused dental group, is seeking

Remote Patient Coordinators

to support our expanding team.

Why Join Kreate Dental Group?

Fully remote working

Enjoy the flexibility of working from home while becoming an essential part of a supportive, dynamic team and the forefront of Technology and Patient Experience!

Career development

We offer clear pathways toward roles such as Treatment Coordinator, Lead Coordinator, or practice leadership.

Supportive culture

Join a friendly and collaborative team that values communication, growth, and high-quality patient experiences.

About the Role

As a

Remote Patient Coordinator

, you'll help create a smooth, welcoming, and efficient patient journey. You'll manage enquiries, help patients make informed decisions, and play a vital role in maintaining practice success through proactive diary management.

Key Responsibilities Include:

Acting as the first point of contact for patient enquiries Handling communication across phone, email, WhatsApp, and online channels Building rapport with patients through warm, confident communication Explaining treatment options (training provided), including implants, Invisalign, cosmetic dentistry, and general dentistry Providing payment information, including membership plans and finance options Ensuring clarity around treatment fees and appointment availability Handling objections or concerns with professionalism and empathy

Proactive diary & patient management:

Following up on outstanding treatment plans

Booking patients in for recall appointments

to maintain their oral health

Following up on missed or cancelled appointments

to support rebooking Identifying gaps and supporting efficient diary utilisation Maintaining accurate patient notes and CRM records Coordinating ongoing patient communication, reminders, and follow-ups Liaising closely with practice teams to ensure consistent service Working towards agreed KPIs and service-level objectives

Who We're Looking For

This remote role suits someone who thrives on communication, organisation, sales and delivering an exceptional patient experience.

Preferred background:

Customer service or call handling Sales, lead management or similar roles Dental reception or patient coordination (Not essential) Healthcare or administrative roles (Not essential)

You'll excel in this role if you:

Communicate clearly, confidently, and kindly

Are organised, detail-oriented, and proactive

Enjoy following processes and working with KPIs

Are comfortable using digital tools, CRM systems, and scheduling software

Are reliable, self-motivated, and able to manage time effectively at home

Are available to

cover holiday and ad-hoc absences

Bring dental or healthcare experience (helpful but not required)

What Makes This Role Special?

Fully remote role

-- work confidently and comfortably from home

Structured Working

Rewarding & Meaningful work

supporting patients' health and confidence

Training and development

for ongoing growth

Clear progression opportunities

within a growing dental group

Employee benefits

such as pension, staff discounts, dental treatment, and performance incentives

Ready to Join Us?

Are you looking to help us disrupt the dental industry?

If you're looking for a remote role where you can make a real impact through excellent communication, patient support, and efficient diary management, we'd love to hear from you.

Apply today to join Kreate Dental Group as our newest Remote Patient Coordinator!

Closing Date: Friday 16th January 2026

If successful Initial Interviews will take place week commencing 26th January 2026

Job Types: Full-time, Part-time, Permanent

Pay: 27,040.00-29,120.00 per year

Expected hours: 40 per week

Benefits:

Company pension Employee discount Work from home
Experience:

Sales: 1 year (required) System administration: 1 year (required) lead management: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: Remote

Application deadline: 16/01/2026