Job Description

Job Title

Patient Correspondence Administrator

Job Purpose

The Patient Correspondence Administrator is responsible for delivering a high-quality, efficient administrative and secretarial duties to support patient care. The role involves managing patient correspondence, referrals, workflow tasks, and communication with hospitals and external services, ensuring patient records are accurate, up to date, and handled in a timely and confidential manner.

Main Duties and Responsibilities

Provide comprehensive secretarial and administrative support to the clinical team. Manage the secretary line, responding to incoming calls, messages, and queries from patients, clinicians, and external organisations. Handle patient correspondence queries professionally, sensitively, and efficiently. Process referrals accurately, responding to referral-related queries and liaising with hospitals and other services as required. Support workflow processes by managing, prioritising, and completing tasks within agreed timeframes. Scan, upload, and attach incoming letters and documents to patient records accurately. Code workflow and clinical correspondence in line with agreed protocols. Respond to hospital correspondence and requests for information promptly. Chase outstanding clinic letters, reports, and referral outcomes to ensure patient records are complete. Maintain accurate, well-organised patient records using SystmOne in accordance with information governance and GDPR requirements. Communicate effectively with patients, clinicians, administrative colleagues, and external stakeholders. Undertake additional administrative duties as required to meet service needs.

Essential (Must Have) Criteria

Previous experience working within the NHS. Trained and experienced in using SystmOne. Experience in an administrative, secretarial, or patient-facing role. Strong organisational skills with the ability to manage multiple priorities. Excellent written and verbal communication skills. High level of accuracy and attention to detail. Understanding of confidentiality, GDPR, and information governance.

Personal Attributes

Professional and patient-focused Able to work independently and as part of a team. Calm and resilient when dealing with sensitive or complex patient queries. Proactive and adaptable to service demands.
Job Type: Full-time

Pay: 12.50 per hour

Expected hours: 38 per week

Work Location: In person