Job Description

UNLOCK YOUR BEST WORK LIFE
+ MAKE A DIFFERENCE TO EVERY LIFE
We have an exciting opportunity for a Patient Engagement / Administrator to join our Primary Care team at HMP Brinsford name, a category C located in Featherstone.
HMP Brinsford is a prison for male prisoners aged 18-21 year olds. Our healthcare services include GP, inpatient, Mental Health, Nursing and Substance Misuse Services. We are recruiting for a Patient Engagement / Administrator to support the Healthcare team.
Hours 0800 - 1600 Monday - Friday
Salary
This position is full time, youll receive an annual salary up to 27,582 per annum FTE - depending on experience.
How will we support you?
Bespoke induction, including our Introducing Health in Justice training course
Competency framework
Regional and national career development opportunities
Our bespoke Learning Management System to address your learning needs
Support from the wider team
Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.
Main duties of the job
As a Patient Engagement / Administrator, your responsibilities will vary. You will

• Schedule patient appointments and manage waiting lists via SystmOne and other systems
• Deliver high-quality, confidential administrative support to the healthcare team.
• Manage and maintain clinical and non-clinical records in line with GDPR and internal policies.
• Lead on initiatives to improve patient experience, feedback collection, and communication.
• Develop and facilitate patient and family forums, surveys, and health promotion activities.
• Act as a point of contact for patients with queries, concerns, or suggestions.
• Collaborate with the clinical and operational team to implement service improvements based on patient feedback.
• Support the induction and education of new patients on healthcare access and pathways.
• Ensure equitable engagement with diverse patient populations, including those with complex needs or low literacy levels.

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.
It doesnt stop there we also offer:

• Discounts on shopping and leisure activities
• Support to grow in your role and continue your professional development
• 24/7 employee assistance helpline and financial assistance when you need it

About us
The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. Were the UKs leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.
Practice Plus Groups purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

• Proven experience in administration, ideally in a healthcare, prison, or public sector setting.
• Strong organisational and time management skills.
• Excellent interpersonal and communication skills both written and verbal.

Although not essential ideal applicants would have experience in a hospital, community or prison environment.
Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If youre looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.
Details
Date posted
19 September 2025
Pay scheme
Other
Salary
24,924 to 27,582 a year Up to 27,582
Contract
Permanent
Working pattern
Full-time
Reference number
12344-2
Job locations
New Rd
Featherstone
Wolverhampton
West Midlands
WV10 7PY
Job description
Job responsibilities
UNLOCK YOUR BEST WORK LIFE
+ MAKE A DIFFERENCE TO EVERY LIFE
We have an exciting opportunity for a Patient Engagement / Administrator to join our Primary Care team at HMP Brinsford name, a category C located in Featherstone.
HMP Brinsford is a prison for male prisoners aged 18-21 year olds. Our healthcare services include GP, inpatient, Mental Health, Nursing and Substance Misuse Services. We are recruiting for a Patient Engagement / Administrator to support the Healthcare team.
Hours 0800 - 1600 Monday - Friday
Salary
This position is full time, youll receive an annual salary up to 27,582 per annum FTE - depending on experience.
How will we support you?
Bespoke induction, including our Introducing Health in Justice training course
Competency framework
Regional and national career development opportunities
Our bespoke Learning Management System to address your learning needs
Support from the wider team
Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks. Job description
Job responsibilities
UNLOCK YOUR BEST WORK LIFE
+ MAKE A DIFFERENCE TO EVERY LIFE
We have an exciting opportunity for a Patient Engagement / Administrator to join our Primary Care team at HMP Brinsford name, a category C located in Featherstone.
HMP Brinsford is a prison for male prisoners aged 18-21 year olds. Our healthcare services include GP, inpatient, Mental Health, Nursing and Substance Misuse Services. We are recruiting for a Patient Engagement / Administrator to support the Healthcare team.
Hours 0800 - 1600 Monday - Friday
Salary
This position is full time, youll receive an annual salary up to 27,582 per annum FTE - depending on experience.
How will we support you?
Bespoke induction, including our Introducing Health in Justice training course
Competency framework
Regional and national career development opportunities
Our bespoke Learning Management System to address your learning needs
Support from the wider team
Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.
Person Specification
Qualifications
Essential

• Please refer to advert for personal specifications

Desirable

• Please refer to advert for personal specifications

Experience
Essential

• Please refer to advert for personal specifications

Desirable

• Please refer to advert for personal specifications

Additional Criteria
Essential

• Please refer to advert for personal specifications

Desirable

• Please refer to advert for personal specifications

Person Specification
Qualifications
Essential

• Please refer to advert for personal specifications

Desirable

• Please refer to advert for personal specifications

Experience
Essential

• Please refer to advert for personal specifications

Desirable

• Please refer to advert for personal specifications

Additional Criteria
Essential

• Please refer to advert for personal specifications

Desirable

• Please refer to advert for personal specifications

Skills Required