Job Description

We have an exciting opportunity for a Patient Engagement Lead to join the team here at HMP Lindholme, a Category C male adult prison based in Doncaster, with operational capacity of around 900.
This is a brand new, and rare opportunity to engage with prisoners on the wings and the wider healthcare team, making a real difference to patients and the healthcare they receive. You can really make this role your own!
You will be leading on health promotion, patient engagement and patient outreach.
Hours:
This position is full time working 37.5 hours per week, Monday - Friday between 8am - 4pm.
Salary:
This position is full time , you'll receive an annual salary of up to 33,510 depending on experience.
How will we support you?

• Bespoke induction, including our Introducing Health in Justice training course

• Competency framework

• Regional and national career development opportunities

• Our bespoke Learning Management System to address your learning needs

• Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks
What you'll be doing
As our new Patient Engagement Lead, your responsibilities will vary. Some of your duties will include:

• Your main focus overall will be to encourage prisoners to engage with the healthcare team - encouraging them to attend appointments (and reduce non attendance), have vaccinations, tests etc
• Be the first point of contact for complaints, escalating where necessary
• Run patient focus groups, allowing patients to give feedback and raise concerns and listen to this to establish areas of improvement
• Speak to patients on a 1-1 basis to discuss complaints and feedback
• Work with patients across all pathways - primary care, mental, substance misuse
• You will be the champion for health promotion - liaising with prisoners and the wider healthcare team
• Listening to patient feedback and concerns, addressing where necessary and looking for solutions

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning
It doesn't stop there... we also offer:

• Company pension scheme
• 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
• 24/7 employee assistance helpline and financial assistance when you need it

What we'll look for in you
The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We're the UK's leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.
Practice Plus Group's purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.
Our new Patient Engagement Lead will:

• Have experience within an admin role, coupled with excellent customer service skills and complaints handling experience
• Any healthcare experience would be a bonus
• Be an excellent communicator - this really is key as you will be speaking to lots of different patients (age ranges, cultures etc) as well as healthcare staff onsite
• Ideally have experience within a prison or secure setting

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you're looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you
All Locations
HMP Lindholme All Locations is a required field
Position
Administration and Business Support
Advertising Salary
up to 33,510 depending on experience
Vacancy Type
Permanent
Schedule Type
Full Time
Rewards & Benefits
Flexible working
Physical and mental health support
Refer a friend scheme
Blue Light Card, Boundless card and Costco membership eligibility
Award winning ED&I programme
Training & Development
Bespoke induction, including our Introducing Health in Justice training course.
Minute Training
Our bespoke Learning Management System to address your learning needs.
Apprenticeship pathways to study topics like:

• Business Administrator L3
• Data Literacy Level 3
• Data Fellowship L4
• Team Leader L3
• Chartered manager L6
• Senior Leader L7

At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated 'outstanding' by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK's leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.

Skills Required