Job Description

Job Title: Patient Growth Coordinator (PGC)

Location:

38 The Broadway, Crawley, West Sussex

Practice Type:

Dental Practice

Employment Type: Full Time

About the Role

We are seeking a motivated and personable

Patient Growth Coordinator (PGC)

to join our dental practice. This role is focused on managing new patient leads, following up enquiries, and converting interest into booked appointments. You will be a key link between potential patients and our clinical team, helping to grow the practice while delivering an excellent patient experience.

Key Responsibilities

Manage incoming patient leads from phone, website, social media, and marketing campaigns Contact new enquiries promptly and professionally Follow up with prospective patients who have not yet booked Educate patients on dental treatments, services, and financing options Book consultations and appointments efficiently Maintain accurate records in the practice CRM / dental software Track lead conversion and follow-up activity Work closely with the dental and marketing teams to improve patient growth Ensure a warm, friendly, and professional patient journey at all times

Skills & Experience

Previous experience in a dental practice (preferred but not essential) and sales/customer service Strong communication and phone skills Confident in handling objections and building rapport Highly organised with strong follow-up skills Comfortable working with targets and KPIs Familiar with CRM systems and dental software (advantageous) Positive, proactive, and results-driven attitude

What We Offer

Competitive salary Training and support in dental treatments and patient communication Friendly, supportive team environment Opportunity to play a key role in the growth of the practice Career development opportunities within the practice

Benefits

Birthdays off

Extra day annual leave for each year of service

Two team events each year (summer and christmas)

Team building

Hours

Monday - 8:30am-17:30

Tuesday - 8:30am-17:30

Wednesday 8:30-17:30

Thursday - 9:30-19:30

Friday - 8:30-13:30

Alternate Saturdays - 9-14:00

Job Type: Full-time

Pay: 34,643.70 per year

Benefits:

Company pension
Work Location: In person