Job Description

Novellus Aesthetics is an award winning clinic based in Jesmond with excellent transportation links, and a walkable distance from Newcastle upon Tyne city centre.

Medical Director Dr Steven Land has 10+ years experience in medical aesthetics, including training and speaking both nationally and internationally, with a background in emergency medicine.

Novellus Aesthetics offers a constantly growing range of medical injectables, laser hair removal, and medically supported skin treatments. We are extremely proud of our 4.7 rating with Google and rank 98% recommendation rate on Facebook.

We don't sell treatments, we help patients feel more confident in their own skin.

About the role

As Patient Liaison you are expected to bridge the gap between clinician and patient - supporting clinicians to consistently perform at the high standard Novellus is known for by nurturing meaningful relationships with our patient base.

Novellus understands the importance of our Front of House team's knowledge, so as part of your training you will be spending clinic days shadowing our practitioners, many of which are rising experts in their fields. Additionally, there is scope to broaden your skill set with our negotiable training budget.

You will be reporting directly to our Clinic Manager - winner of Highly Commended Clinic Representative of the Year at the Aesthetics Awards 2024 - who will take charge of your professional development to ensure our excellent customer service standards are met.

Job summary

Your Responsibilities:

Greeting patients and managing bookings over the phone Providing treatment plans and referrals through our partners Maintaining and updating the appointment system Updating clinicians schedules Taking control of stock and placing orders as required Preparing treatment rooms ahead of each appointment Assisting clinicians and supporting smooth clinic operations Selling treatment packages and promoting services Ensuring the clinic is clean, tidy, and welcoming at all times
Requirements:

Previous experience in an aesthetic or beauty clinic is preferred but not necessary Excellent communication and customer service skills Organised, reliable, and able to multitask Comfortable using booking software and working independently A keen eye for presentation and detail Ability to work within a close knit team
Job Type: Part-Time

Pay: 12.30 ph - negotiable

Benefits:

Employee discount - treatments, skincare, supplements First access to highly discounted treatments on training dates Discounts with other businesses in the building Access to BrightExchange for hundreds of exclusive discounts across retail, holidays and so much more Exclusive invites to events across the city Refreshments and snacks provided The opportunity to work within a team that mutually respects and supports one other

Schedule:

Shift patterns Monday - Saturday

Language:

English (required)

Work Location:

In person

To apply, please apply through Indeed

and

email your CV to contact@novellusaesthetics.co.uk

Job Type: Part-time

Pay: From 12.30 per hour

Expected hours: No less than 16 per week

Benefits:

Company events Company pension Employee discount On-site parking Transport links
Application question(s):

Are you aware that you will be expected to work Saturdays? Have you read the job description in full, and fulfilled all application requests?
Work Location: In person