Job Description

This is an exciting opportunity jointhe clerical support team who provide a high quality and professional administration service for the Cardiology Department. Promoting a polite, empathic and efficient Service to Trust staff, members of the public and their relatives, GPs and other NHS organisations both face to face and via the telephone.
Main duties of the job
Typing/Letter Administration
To ensure the patient letters generated from outpatient clinics are completed to a professional standard and within Trust turnaround targets. Ensure that the output is professional and that the correspondence is directed to the appropriate teams for action.
AdministrationMaintain coordination of paperwork and communication between staff at all levels to include booking of clinic appointments and patient admission documentation. To scan Patient Records onto ICM / IPM, answer phones to support with patient enquiries and send relevant documentation to GPs, patients and external organisations in order to progress patient care.
About us
There's never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.
Our hospitals are exciting places to work, and to volunteer, with a range of opportunitiesacross a wide range of clinical fields, as well as support and administrative roles.
Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.
We offer all employees somefantastic staff benefits, and are the only hospitals in Surrey to offer staff the London high cost area supplement. Our hospitals also benefit from great locations, so whether you're attracted to the bright lights of the city or the countryside of Epsom Downs, both are within easy reach.
Details
Date posted
11 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
29,651 to 31,312 a year pa incl HCAS Outer pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
343-7119925-FM-SC-VCG
Job locations
St Helier Hospital
Wrythe Lane
Carshalton
SM5 1AA
Job description
Job responsibilities
For a detailed overview of the post, including associated duties and responsibilities, please refer to the affixed job description & person specification Job description
Job responsibilities
For a detailed overview of the post, including associated duties and responsibilities, please refer to the affixed job description & person specification
Person Specification
Education & Qualifications
Essential

• Good general education with GCSE or equivalent in English at grade C or above

Desirable

• NVQ level 2 or equivalent practical experience

Experience
Essential

• Previous experience in an administrative role
• Experience in customer care
• Experience of working with senior staff and managing confidential issues and matters

Desirable

• Previous experience in a medical / healthcare setting
• Previous experience of working in the NHS
• Previous experience of working with Dictate IT

Skills & Knowledge
Essential

• Demonstrates commitment to a professional and high level service and a professional attitude to own work
• Able to act with minimal guidance to set targets and standards for self within the parameters of the role
• Good written / verbal skills
• Good organisation
• Excellent telephone manner
• Good level of IT skills including Microsoft Word, Outlook and Excel
• Able to manage and prioritise all incoming and outgoing correspondence, initiating responses where appropriate
• Able to apply creative solutions to problems

Desirable

• Knowledge of medical terminology
• An understanding of the A&E Quality Indicators
• Working Knowledge of iPM and iCM

Person Specification
Education & Qualifications
Essential

• Good general education with GCSE or equivalent in English at grade C or above

Desirable

• NVQ level 2 or equivalent practical experience

Experience
Essential

• Previous experience in an administrative role
• Experience in customer care
• Experience of working with senior staff and managing confidential issues and matters

Desirable

• Previous experience in a medical / healthcare setting
• Previous experience of working in the NHS
• Previous experience of working with Dictate IT

Skills & Knowledge
Essential

• Demonstrates commitment to a professional and high level service and a professional attitude to own work
• Able to act with minimal guidance to set targets and standards for self within the parameters of the role
• Good written / verbal skills
• Good organisation
• Excellent telephone manner
• Good level of IT skills including Microsoft Word, Outlook and Excel
• Able to manage and prioritise all incoming and outgoing correspondence, initiating responses where appropriate
• Able to apply creative solutions to problems

Desirable

• Knowledge of medical terminology
• An understanding of the A&E Quality Indicators
• Working Knowledge of iPM and iCM

Skills Required