Job Description

Position:

Patient Pathway Administrator

Location:

Central London

Reports to:

Lead Patient Pathway Administrator

Summary:

We are seeking entry-level administrative staff that are pleasantly presented with a warm professional manner to join our team at a new private outpatient centre on Welbeck Street, in Central London We understand what an important role the junior patient pathway administrator has and that our staff are essential to our reputation. This is a unique opportunity to work with a group of leading consultants from the early stages of a completely new unit. You will be joining us as we embark on an exciting journey and there will be personal and professional development opportunities.

Main Duties and Responsibilities:

To create a positive first and lasting impression by offering our visitors and patients a warm and professional welcome To help facilitate a smooth patient care journey through the centre efficiently with a patient centred approach. To ensure that patient referrals are added to the relevant electronic care records systems and take ownership of the scheduling of patients for consultations, diagnostic testing and procedures. Answer telephone calls ensuring all enquires are handled efficiently. To deal with all patients either on the phone or in person in a delicate manner offering support, advice, and reassurance. Manage inbox enquiries, book appointments and liaise with medical secretaries. To book appointments and send confirmation information to patients. To help facilitate a smooth patient care journey through the centre efficiently with a patient centred approach. Adjust and make changes to Dr's diaries. Always maintain confidentiality. Enhances centre reputation by accomplishing new and different requests; exploring opportunities to add value to role and exceed expectations at every point of patient contact. To help implement new ways of working to improve the private patient experience and efficiency. Serves and protects the health care community by adhering to professional standards, hospital policies and procedures, national, and local requirements. Work closely with Business Office / Admin Lead and Centre Director to ensure the patients administrative service is appropriately covered in response to service needs. This will include cross-cover of the front-of-house role. Where required, generate revenues by raising invoices, completing direct patient and third-party billing. Undertake daily, weekly, monthly checks and audits as they relate to administrative tasks, billing, collections, and Centre policies To understand and perform patient billing and onwards patient care appointments. To support with non- clinical audit, investigation, and inspection preparation. Provide accurate information in-person and via phone/email. Strong knowledge of Microsoft Excel and Outlook. Performs other miscellaneous duties as required.

Requirements:

Excellent interpersonal skills Excellent organisational skills Attention to detail The ability to work autonomously as well as part of a team The ability to work across functions and to manage pressure Diplomacy A high level of numerical and literacy skills to support providing and interpreting information High levels of motivation
Job Type: Full-time

Pay: 27,000.00-30,000.00 per year

Benefits:

Flexitime Private medical insurance Sick pay
Work Location: In person