Job Description

An exciting opportunity has become available for highly motivated and professional individuals to join the Royal National Orthopaedic Hospital as Patient Pathway Administrator within our Prosthetic Rehabilitation Unit and Orthotics Department .



In this pivotal role, you will provide essential administrative and clerical support to two dynamic, multidisciplinary teams comprising Consultants, Therapists, Prosthetists, and Orthotists. Your contribution will help ensure the smooth delivery of patient care and operational excellence across both departments.



Successful candidates will be based in either the Orthotics Department or the Prosthetic Rehabilitation Unit, with a shared responsibility to support one another and maintain continuity of service at all times.



This is a fantastic opportunity to be part of a renowned institution, contributing to life-changing care and rehabilitation services. If you're ready to make a meaningful impact, we'd love to hear from you.



Please see the attached job description for more information.



For further details contact Kristin Bland, Assistant Service Manager for Prosthetics and Orthotics via Kristin.bland@nhs.net . We are recruiting for two 37.5 hour/week and one 15 hour/week posts to cover between Monday to Friday and the working hours are between 8am-5pm.



We are seeking proactive, well-organised, and enthusiastic individuals who thrive in a fast-paced environment and enjoy working collaboratively with a diverse range of healthcare professionals. Strong interpersonal and IT skills are essential, along with a commitment to delivering outstanding service.

Key Responsibilities:

Coordinating and scheduling patient appointments Responding to patient queries with professionalism and empathy Accurately recording and validating activity using PAS systems Managing the handling and dispatch of goods Liaising effectively with internal stakeholders to support clinical operations

At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:

Scored above the national average for the People Promises:

"We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.

Ranked #1 among all Trusts in North and Central London for all People Promises and themes.

Ranked #1 among all Acute Specialist Trusts for "We work flexibly."



At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive. ?



Joining our organisation means enjoying a wide range of staff benefits, including:



24/7 access to wellbeing support through our Employee Assistance Programme.

A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.

A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.

Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare



At RNOH, we are more than a workplace--we are committed to patients, to excellence and the wellbeing of our staff.



This role will primarily be focussed on supporting the Clinical Team within Prosthetics and Orthotics.

Duties will include:

printing and sending of correspondence, chasing results, cashing up clinics, managing the shared department inbox, fully utilising clinics, recording and validating activity on PAS systems, and liaising with internal stakeholders. Good understanding of the 18 weeks referral to treatment (RTT) standard and waiting list management experience is desirable.



Please see attached job description for more information about this role.