Job Description

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Band 3

Main area

Admin and Clerical

Grade

Band 3

Contract

Permanent: 20 hours per week

Hours

Part time - 20 hours per week

Job ref

343-7156917-FM-SC

Site

Sutton Hospital, Malvern Centre

Town

Sutton

Salary

29,176 - 30,225 pa incl HCAS Outer pro rata

Salary period

Yearly

Closing

03/06/2025 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.




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Job overview

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Patient Pathway Assistant - 20 hours per week

We have an exciting opportunity for a band 3 Patient Pathway Assistant to join our Pain team.



The role will comprise of making appointments ,answering the phones and admin support for the COPE ( Centre of Pain Education team ) .



The postholder will assist the provision of the highest quality patient care through dedicated administrative clerical support t medical and nursing staff



The posthoder will need to ensure they are customer focused and a knowledgeable point of contact


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Main duties of the job

Knowledge and use of iClip Pro and hospital systems are essential for this role



You will be making appointments and seeing patients through their pathway and treatment plans and updating iClip Pro in a timely manner along with general office duties.


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Working for our organisation

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.



We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.



The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.


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Detailed job description and main responsibilities

Detailed job description and main responsibilities



Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.


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Person specification

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Values and Behaviours

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Essential criteria

Put patients first by being helpful and caring Always taking opportunities to improve, encouraging excellence Work as one team - communicate, collaborate and share Respect each other by being polite, pleasant and listening ####

Qualifications

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Essential criteria

Good general ECDL or Application & education with GCSE or equivalent in English at grade C or above #####

Desirable criteria

ECDL equivalent NVQ level 3 in Business Administration or Customer Care or equivalent ####

Experience

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Essential criteria

NHS Experience Knowledge of a full range of IT/Patient administration systems Knowledge of patient administration work in a healthcare setting Experience of customer care ####

Knowledge & Skills

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Essential criteria

The ability to PAS. interview prioritise tasks effectively with some direction Computer literate, with experience of using a keyboard Knowledge of databases, spreadsheets e.g. Excel or similar applications Knowledge of confidentiality and data protection principles Knowledge of health and safety Equality and diversity

Your application

: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

References

: You will be required to provide 3 years of employment/educational history. We

do notaccept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.

Closing date

: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Shortlisting

: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.

DBS

: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.



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Disability Advice Line:

SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our

Confidential Disability Advice Line at:

Telephone: 02082963786

Text: 07501066267

Email: esth.dal@nhs.net.

Our confidential answering service is available after 5pm.
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Employer certification / accreditation badges

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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.