Job Description

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Band 4

Main area

Acute Internal Medicine

Grade

Band 4

Contract

Permanent: N/A

Hours

Full time - 37.5 hours per week

Job ref

343-7171904-FM-SC

Site

St Helier Hospital

Town

London

Salary

31,081 - 33,665 pa incl HCAS Outer pro rata

Salary period

Yearly

Closing

03/06/2025 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.




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Job overview

This is an exciting time to join the Acute Internal Medicine team at Epsom & St Helier Hospitals. Based at St Helier Hospital, we are looking for a motivated, dynamic and enthusiastic individual to join our team to manage the administrative processes of patient pathways, ensuring a smooth and efficient service for patients throughout their treatment.



This is a faced paced environment which includes inpatient and outpatient patient activity. The successful candidate will be dynamic and organised, take responsibility to manage their workload and effectively support the provision of high quality care.


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Main duties of the job

The purpose of this post is to actively manage the administrative processes of patient pathways, ensuring a smooth and efficient service for patients throughout their treatment by the the service. The role will also provide an effective administration service to the multidisciplinary team.



Reporting to the Service Manager the post holder will be the point of contact for all administrative and clerical issues relating to a patient's care pathway, tracking and supporting patients from referral to treatment &/or discharge. This will include administrative tasks related to both inpatient and outpatient activity.



The role will require effective communication and collaboration with other services and teams, manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will be essential in helping with day-to-day duties.



If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!


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Working for our organisation

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.



We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.



The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.


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Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.


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Person specification

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Knowledge

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Essential criteria

Computer literate, with experience of using a keyboard Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications Knowledge of confidentiality and data protection principles Knowledge of health and safety Understanding of principles of equality and diversity Knowledge of NHS service provision including national waiting time standards #####

Desirable criteria

Knowledge of Cardiology Service Understanding of medical terminology Knowledge of healthcare administrative systems and processes ####

Qualifications

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Essential criteria

Good general education with GCSE or equivalent in English at grade C or above. #####

Desirable criteria

ECDL NVQ or working towards NVQ or equivalent A-Level English ####

Experience

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Essential criteria

Experience of using a full range of IT/Patient administration systems #####

Desirable criteria

Experience working with DictateIT3, iPM, iCM, iFIT Experience working in a similar patient administration role in a hospital/health care setting ####

Skills

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Essential criteria

Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role, Ability to provide a customer focused service Knowledge of dealing with customer complaints and experience of customer care The ability to prioritise tasks effectively without direct supervision Good attention to detail ####

Other

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Essential criteria

Able to demonstrate that you are honest, reliable and trustworthy Treat patients, visitors, colleagues with respect Ability to travel between and work at both sites each week Demonstrates excellent interpersonal skills. Evidence of ability to prioritise workload and work without direct supervision. Willing to take ownership and accountability #####

Desirable criteria

Curious and questioning nature

Your application

: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

References

: You will be required to provide 3 years of employment/educational history. We

do notaccept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.

Closing date

: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Shortlisting

: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.

DBS

: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.



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Disability Advice Line:

SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our

Confidential Disability Advice Line at:

Telephone: 02082963786

Text: 07501066267

Email: esth.dal@nhs.net.

Our confidential answering service is available after 5pm.
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Employer certification / accreditation badges

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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.