Job Description

Band 4

Main area

Gastroenterology

Grade

Band 4

Contract

Fixed term: 12 months (N/A)

Hours

Part time - 22.5 hours per week

Job ref

343-7427954-FM-SC-VCG

Site

St Helier Hospital

Town

London

Salary

32,199 - 34,876 Pa incl HCAS Outer pro rata

Salary period

Yearly

Closing

20/11/2025 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.

Main duties of the job

We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.



Reporting to the Assistant Service Manager for Gastroenterology you will work closely with the Administrative and Clerical team to support the administration and scheduling of day case, inpatient and outpatient activity for the Gastroenterology Service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.



The post holder will be the point of contact for all administrative and clerical issues relating to a patient's care pathway, tracking and supporting patients from referral to treatment &/or discharge.



The role will requires you to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day-to-day duties. The role requires the postholder to be able to work at both hospital sites each week.



If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!

Working for our organisation

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.



We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.



The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

Person specification

#

Knowledge

Essential criteria

Computer literate, with experience of using a keyboard Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications Knowledge of confidentiality and data protection principles Knowledge of health and safety Understanding of principles of equality and diversity

Desirable criteria

Knowledge of Cardiology Service Understanding of medical terminology Knowledge of healthcare administrative systems and processes #

Qualifications

Essential criteria

Good general education with GCSE or equivalent in English at grade C or above.

Desirable criteria

ECDL NVQ or working towards NVQ or equivalent A-Level English #

Experience

Essential criteria

Experience of using a full range of IT/Patient administration systems

Desirable criteria

Experience working with DictateIT3, iPM, iCM, iFIT Experience working in a similar patient administration role in a hospital/health care setting #

Skills

Essential criteria

Knowledge & awareness of diversity and human rights as appropriate to your role Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role, Ability to understand an individual's communication, physical & emotional needs; recognise their needs and preferences Ability to provide a customer focused service Knowledge of dealing with customer complaints and experience of customer care. The ability to prioritise tasks effectively without direct supervision Good attention to detail

Your recruitment team

The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:

E:

krft.askrecruitment@nhs.net

Your application

Please ensure your supporting statement clearly reflects the

job description

and

person specification

, as shortlisting will be based on these criteria.



Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence

We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References

Please provide a minimum of

3 years' employment and/or education history

, including

professional email addresses

(not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date

To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting

If you are successfully shortlisted, you will be contacted by

email or SMS

from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback

If you do not hear from us within

four weeks of the closing date

, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an

Enhanced Disclosure and Barring Service (DBS) check

will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.