Job Description

Company Overview

Heartfelt Technologies is a medical device startup focused on improving patient care through innovative technologies. Our mission is to enhance patient monitoring at home using cutting-edge AI-powered medical devices that provide critical data for patients with heart failure. As we expand to large-scale clinical trials, we are looking for a compassionate and organised Patient Relations Coordinator to support participants throughout the trial lifecycle.

Role Overview

We are seeking a part-time Patient Relations Coordinator to guide and support patients as they participate in our clinical trials. From initial consent and device installation to regular questionnaires and data collection, and through to end-of-study communication, you will play a vital role in delivering a smooth, supportive and reassuring experience for trial participants.

This role is based on-site at the Cambridge Science Park and is ideal for someone who enjoys working with people, is highly organised, and communicates with empathy and clarity.

Key Responsibilities

Support patients through all stages of the clinical trial lifecycle Guide patients through the consent process and device installation Assist with the scheduling and completion of questionnaires Monitor patient-reported data and coordinate follow-ups as required Maintain accurate records and support data quality assurance Act as the main point of contact for patients, answering queries and providing clear, kind communication Coordinate end-of-study communications and ensure a positive closing experience

What We're Looking For

Excellent interpersonal and communication skills A calm, patient and supportive approach to working with individuals Strong organisational skills and attention to detail Ability to handle sensitive information with discretion and professionalism An interest in healthcare, technology or clinical research is beneficial but not required No prior clinical trial or healthcare experience necessary - full training will be provided

Benefits

Competitive salary 25 days of paid holiday (pro rata) On-site parking and within cycling distance from Cambridge city centre The opportunity to work on life-changing medical technology with an award-winning team A collaborative and innovative work environment with growth opportunities
No recruiters.

We are unable to offer visa sponsorship.

Job Type: Part-time

Pay: 12.50 per hour

Benefits:

Casual dress On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Cambridge CB4 0WG: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Patient Relations