Job Description

We are looking for 1 candidate to cover the below shift pattern:

20.5 hours per week:

Monday - Day off

Tuesday - 14.00 - 20.00

Wednesday - 08.00 - 13.30

Thursday - 16.00 - 20.00

Friday - 13.30 - 18.30

We are looking for 1 candidate to cover the below shift pattern:

21.5 hours per week:

Monday - Day off

Tuesday - Day off

Wednesday - 08.00 - 18.30

Thursday - 08.00 - 13.30

Friday - 14.00 - 20.00

We are a large, progressive medical centre passionate about providing great quality care to our 29,000+ patients. Our Patient Services Administrators are usually the first point of contact for patients, whether in person, by phone, by email or online.

We are looking for friendly, quick thinking people who can work well with our clinical teams to ensure that patients get timely help and advice from the person best able to help them. We offer a large variety of services so it is a real skill knowing what is available to meet the needs of the patients.

Successful candidates will have evidence of good customer service skills, be able to stay calm and caring in a busy environment and take pride in helping people from all walks of life. Empathy, sensitivity and confidentiality are qualities essential for this role.

IT skills are important and it is vital that you can undertake administrative tasks such as scanning, processing prescriptions and other office administration accurately.

This can be a varied role however taking incoming calls makes up a high proportion of this position. We have a large team who support each other to provide a comprehensive and efficient service to patients, management, doctors and other healthcare professionals within the Practice.

We strongly believe that by offering the following benefits to our staff helps to ensure that we continue to deliver excellent patient care.

Benefits

A good work/life balance NHS Pension Free Parking Friendly and supportive environment Practical working hours Enhanced Maternity Pay (after a qualifying period) Social events
Job Types: Part-time, Permanent

Pay: From 12.24 per hour

Expected hours: 20.5 per week

Benefits:

Company pension Employee discount Free parking On-site parking Sick pay
Schedule:

Monday to Friday
Application question(s):

Do you have a valid UK driving licence? How many years of Patient/Customer Service experience do you have? In 1 - 2 sentences, please describe how your previous experience is relevant to this position and why are you a good fit for this role 'What about this role excites you and made you want to apply? Please describe your interest in working with us.'
Work Location: In person

Application deadline: 10/07/2025