Job Description

We have an exciting opitunity for a Patient Service Administractor to join our Elective Care team based at the Manor House in Sheffield on a part time basis covering 30Hrs per week.


The post-holder will contribute to providing an efficient and streamlined patient pathway and the role will include accurate and timely input and reporting of patient data, tracking and follow up of diagnostics/pathology results. The post-holder will ensure achievement of all performance targets and that patients receive their care within their Referral to Treatment time.

About the Role:

As a Patient Service Administraor you will ensure all procedures and processes detailed within the Standard Operating Procedures are followed and adhered to at all times, including but not limited to:



Implement all administrative processes along the patient pathway to ensure the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
Manage and ensure patient RTT targets are met. This will include tracking patients to all key milestone dates and working with colleagues to ensure plans are in place for those patients. Collate and escalate potential appointment breaches outside of targets.
Ensure all diagnostic and pathology tests are tracked and results reported to the Consultant within required timescales and appropriate action taken.
Deal with enquiries and bookings, offer new appointments and rearrange existing appointments.
Utilise computerised tracking systems to locate case notes and investigation results.
Process computer and paper-based case notes to ensure all notes are available, in the right order and all relevant reports and imaging are included for clinic and theatre bookings, ensuring the Standard Operating Procedure checklists are completed.
Ensure clinics are prepped with all necessary paperwork.
Compile patient pathway information required by our commissioners, for example outcomes, coding, current status.
Ensure accurate and complete input of all patient information on to the Patient Administration System, including clinical information and results.
Communicate with and confirm bookings with the clinical staff.
Liaise and communicate with other support departments i.e.: Typists, External Trust contacts, Theatres and Radiology etc.
Retrieve, log and return case notes/medical records, keeping these in accordance with organisational policy.
Ensure that organisational processes are adhered to at all times.
Ensure that all work leaving the department is of the highest quality in terms of presentation and layout.
Undertaking additional duties when required assigned by your line manager.
Deal effectively and promptly all telephone enquiries from key contacts including GP's, liaise with internal and external sources to resolve any problems, queries or complaints.
Participate in team meetings and be actively involved in generating ideas for service improvement, and participating in any improvement projects as and when required.
Ensure patient confidentiality is maintained at all times, as per PHL Group policies.
Comply with all policies, procedures and working standards identified by PHL Group.
Ensure that the reputation of PHL Group is maintained in a positive way at all times.
Any other duties deemed appropriate for the role, providing support to other areas of the organisation as necessary.

Qualifications and Experiance

:



Educated to GCSE Level (or equivalent) in Maths and English at grade C or above
Excellent IT and computer literacy skills
Previous customer service experience
Experience of working in a busy office environment
Excellent verbal and written communication skills
Ability to communicate with people who may be upset or difficult
Proven ability to work as part of a team
Ability to use a varied range of communication methods (telephone, email etc)

As part of our ongoing commitment to support the

Armed Forces community

, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.