Job Description

Dual Location Practice specific and Contact Hub working within the South Somerset West PCN (SSW PCN)
Symphony Healthcare Services are seeking a dedicated and enthusiastic Patient Services Advisor (Receptionist)to join our warm and supportive team at Crewkerne Health Centre in Somerset and our Contact Hub at South Petherton Surgery.
This is an excellent opportunity to be part of a patient-focused organisation committed to providing high-quality care to the local community.
We are looking for someone who is:
Friendly and approachable, with strong communication skills
Proactive and able to work well as part of a team
Willing to learn and adaptable to a dynamic healthcare environment
Comfortable using computer systems and managing patient enquiries efficiently
Full and part time hours available. Working patterns to be discussed at interview.
The starting rate of pay is 12.21 per hour, increasing to 12.50 once a successful 6-month probation period has been completed.
Main duties of the job
Duties can include but are not limited to, greeting, and directing patients, effective use of the appointment system, booking appointments, processing of information, and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
This role requires courteous, calm and effective communication skills both over the phone and face-to-face in fast paced health centre.
You will provide administration and reception duties for the the health centre, which will include assisting and directing patients in accessing the appropriate services or healthcare professional and undertake a variety of administrative duties, in accordance with agreed procedures, protocols and timescales.
You will need to be able to work accurately and prioritise your own workload effectively while working as part of a team, while also meeting competing deadlines.
You will also be confident to proactively alert management / clinical staff to issues of quality, risk and safeguarding, as part of your daily role.
You will have sound IT skills and experience of using packages such as MS Office (Outlook, Word etc.).
Knowledge of the NHS / General Practice would be desirable, but not essential.
Please read the full (JD) attached carefully before applying.
About us
Symphony Healthcare Services (SHS) was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients.
Symphonyhas developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with the backing and economies of scale from a central support team (particularly for HR, finance, corporate and strategic management matters).
Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, and we aim to be a national exemplar for primary care provision. We work closely with our practice teams to support, develop and transform patient care and working practices with innovation and technology at the heart of what we do.
Symphonywelcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony are committed to equality of opportunity for all.
Symphony offers a NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to home / office-based working (where applicable).
We look forward to hearing from you and receiving your application.
Details
Date posted
09 July 2025
Pay scheme
Other
Salary
12 to 12.50 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
E0215-SHSCHCPSA-0725
Job locations
Crewkerne Health Centre
Middle Path
Crewkerne
Somerset
TA18 8BX
South Petherton Medical Centre
Bernard Way
South Petherton
Somerset
TA13 5EG
Job description
Job responsibilities
Triage, assess, examine, diagnose, plan, implement and evaluate treatments and interventions, integrating both drug- and non-drug-based treatment methods into a management plan
Provide information and advice on prescribed or over-the-counter medication accounting for side-effects and potential interactions
Develop shared management plans in partnership with patients, to support compliance and adherence to agreed treatment regimes
Proactively identify and refer as appropriate, patients at risk of developing long-term conditions
Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care
Collaborate with clinical and non-clinical support staff. Use individual skills and experience to make a positive contribution to the service, and the development of a team approach
Provide education and training to other staff as appropriate, and encourage teamwork and the sharing of best practice
Please read the full (JD) attached carefully before applying. Job description
Job responsibilities
Triage, assess, examine, diagnose, plan, implement and evaluate treatments and interventions, integrating both drug- and non-drug-based treatment methods into a management plan
Provide information and advice on prescribed or over-the-counter medication accounting for side-effects and potential interactions
Develop shared management plans in partnership with patients, to support compliance and adherence to agreed treatment regimes
Proactively identify and refer as appropriate, patients at risk of developing long-term conditions
Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care
Collaborate with clinical and non-clinical support staff. Use individual skills and experience to make a positive contribution to the service, and the development of a team approach
Provide education and training to other staff as appropriate, and encourage teamwork and the sharing of best practice
Please read the full (JD) attached carefully before applying.
Person Specification
Knowledge and Skills
Essential

• Computer literate and good keyboard skills.
• Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels.
• Excellent organisational skills.
• Strong attention to detail and the ability to transfer accurate information.
• Work well under pressure.
• Use own initiative within clear boundaries, seeking advice when necessary.
• Demonstrate enthusiasm and a strong sense of teamwork.
• Ability to complete tasks to a high standard with frequent interruptions.

• Knowledge of medical terminology.
• Knowledge of the NHS/General Practice.

• Experience of working within a team.
• Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures.

• Experience of working in a customer focused environment.
• Experience of working within an administration team.
• Experience of working in the NHS or similar health care setting.
• Awareness of clinical systems such as EMIS.

• English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3)

• Computer literate and good keyboard skills.
• Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels.
• Excellent organisational skills.
• Strong attention to detail and the ability to transfer accurate information.
• Work well under pressure.
• Use own initiative within clear boundaries, seeking advice when necessary.
• Demonstrate enthusiasm and a strong sense of teamwork.
• Ability to complete tasks to a high standard with frequent interruptions.

• Knowledge of medical terminology.
• Knowledge of the NHS/General Practice.

• Experience of working within a team.
• Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures.

• Experience of working in a customer focused environment.
• Experience of working within an administration team.
• Experience of working in the NHS or similar health care setting.
• Awareness of clinical systems such as EMIS.

• English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3)