Job Description

We are looking to recruit Patient Services Advisors to join our busy Reception/Telephone team in St Neots.
Facilitate affective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or health care professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Main duties of the job

• Answering incoming calls, dealing with patient queries and directing to the most suitable person/department
• Be able to cover all reception duties as necessary
• Process appointment requests from patients for on the day and future appointments by telephone and in person
• Receiving patients and consulting with members of the practice team
• Relaying information from the GPs to the patients in a timely manner

About us
Lakeside Healthcare is a large GP partnership that provides NHS care for around 170,000 patients across Cambridgeshire, Peterborough, Northamptonshire and Lincolnshire. We are made of eight GP practices across 14 sites that are part of their local communities.
We work together as practices to provide resilience, sharing learning and professional back-office support services.
Our most important asset is our people, who provide care for our patients and help run our surgeries smoothly. We employ over 500 clinical and non-clinical staff, and we invest in training and developing to ensure that we retain and attract good quality staff who want to stay with us and be part of our team.
We are proud of what we do and strive to demonstrate our values of Caring, Respect, Quality and Teamwork in everything we do.
The Patient Services Team are a highly motivated group of amazing individuals who strive to bring the best service possible to our patients.
The successful applicant should have experience of handling high volumes of telephone calls and a focus on customer service, ensuring the patient experience is seamless and when issues do arrive they are dealt with politely and efficiently.
Details
Date posted
18 July 2025
Pay scheme
Other
Salary
12.21 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A3007-25-0111
Job locations
Doctors Surgery
14 Huntingdon Street
St. Neots
Cambridgeshire
PE191BQ
Job description
Job responsibilities
To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
For the full job description please see document attached.
Thank you.
Job description
Job responsibilities
To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
For the full job description please see document attached.
Thank you.
Person Specification
Experience
Essential

• Customer Service Skills
• Experience of working in a busy and multi-functional team.

Desirable

• Using Systm One (Clinical database)
• Experience of working within a GP Surgery
• A minimum of three years experience in a customer
• facing environment
• Experience of handling confidential information and data.

Qualifications
Essential

• Good Standard of Education

Desirable

• Customer Service Qualification

Person Specification
Experience
Essential

• Customer Service Skills
• Experience of working in a busy and multi-functional team.

Desirable

• Using Systm One (Clinical database)
• Experience of working within a GP Surgery
• A minimum of three years experience in a customer
• facing environment
• Experience of handling confidential information and data.

Qualifications
Essential

• Good Standard of Education

Desirable

• Customer Service Qualification