Job Description

Company Overview:

FutureMeds is a network of modern dedicated research sites conducting clinical trials. We find eligible patients for trials across a wide variety of therapy areas, helping pharmaceutical companies and contract research organisations to run clinical trials as efficiently and cost effectively as possible. Our priority is the safety and health of our patients and by helping to bring them future medicines today we can play a key part in improving health.

Position Overview:

We are looking for a highly motivated and organised Patient Services Assistant to join our team at our busy Newcastle clinic. This is a front facing, fully on-site role that plays a vital part in ensuring a positive experience for our patients. You will act as the first point of contact for patients, managing communications across phone and email, as well as handling day-to-day administrative tasks that support both the patients and the clinical team. The ideal candidate will be exceptionally organised, have excellent communication and interpersonal skills, and demonstrate a high level of empathy and professionalism. This is a fast paced and rewarding role, working within a multi-disciplinary team to help deliver high-quality clinical research in a friendly and supportive environment.

Key Responsibilities:

Act as point of contact for patient enquiries Manage complex and dynamic clinic diaries Schedule patient appointments in line with study protocols Provide general administrative support to the site Ensure all patient interactions are handled with care, discretion, and attention to detail Liaise with internal teams to ensure seamless coordination of appointments Support the smooth running of the reception area, maintaining a welcoming and well organised area for patients Uphold GDPR guidelines at all times Proactively learn about ongoing and upcoming studies to ensure accurate and informed patient scheduling and support

Qualifications and Skills:

Experience working in a clinical research investigator site is preferred, but not essential Experience working in a healthcare or medical field is essential Minimum of 2-3 years administrative experience Minimum of 2-3 years in a patient facing role Willingness to learn Excellent communication skills Excellent organisational skills

Benefits:

Competitive salary package (DOE) Comprehensive benefits package including pension, private health insurance and bonus Opportunities for career growth and development Dynamic and collaborative work environment Meaningful contribution to the advancement of clinical research and healthcare.
Job Types: Full-time, Permanent

Additional pay:

Bonus scheme
Benefits:

Company pension Private medical insurance
Schedule:

Day shift Monday to Friday
Experience:

patient services: 2 years (required) clinical administrative: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person