Job Description

FutureMeds: Shaping the Future of Clinical Research

Join us and become part of a team dedicated to excellence, collaboration, and the transformation of patient care through innovative research.

Company Overview:

FutureMeds is a network of modern dedicated research sites conducting clinical trials. We are able to find eligible patients for trials across a wide variety of therapy areas, helping pharmaceutical companies and contract research organisations to run clinical trials as efficiently and cost effectively as possible. Our priority is the safety and health of our patients and by helping to bring them future medicines today we can play a key part in improving health.

Position Overview:

We are seeking a friendly and professional Patient Services Associate for our brand-new London site. Acting as a first point of contact for patients arriving to the site and providing a welcoming and reassuring experience for patients and visitors. This role plays a vital part in supporting a smooth and informed patient journey, from initial contact through to clinic attendance. Working closely with the multidisciplinary site team, the Patient Services Associate will be based at the reception desk, greeting patients in person, managing clinic diaries, handling patient communications efficiently, and providing essential administrative support to ensure the clinic operates effectively and seamlessly. This role is based fully on-site in our London clinic.

Key Responsibilities:

Act as a first point of contact for patients and visitors.

Staff the reception desk, maintaining the reception area to create a welcoming environment.

Coordinate and maintain clinic diaries and meeting room diaries.

Communicate effectively with patients in person and via phone and email.

Maintain reception and administrative supplies.

Handle incoming and outgoing post and deliveries.

Update and maintain patient recruitment platforms and tools, ensuring timely communication with patients who are registered there.

Liaise with GP practices to request and follow up on medical history reports.

Ensure all patient information is handled confidentially and in accordance with GDPR and data protection requirements.

Provide general administrative support to the site and team.

Qualifications and Skills:

Previous experience in a receptionist or patient facing role.

Previous medical administrative experience.

Exceptional organisation and time management skills.

Excellent communication skills.

Previous clinical research experience is desirable.

Benefits:

Competitive salary package (DOE).

Comprehensive benefits package including pension, private health insurance and bonuses.

Opportunities for career growth and development.

Dynamic and collaborative work environment.

Meaningful contribution to the advancement of clinical research and healthcare.

Job Types: Full-time, Permanent

Benefits:

Company pension Life insurance Private medical insurance
Application question(s):

Will you now or in the future require visa sponsorship to work in the UK?
Experience:

administrative: 2 years (required) receptionist: 2 years (required) medical administrative: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person