Job Description

Job Title

: Patient Services Coordinator

Location

: Sharston, Manchester

Salary Range

: 24,442

Job Type

: Full-time, 37.5 hours per week

Working Hours:

8AM - 5PM

Job Advert:

Are you a detail-oriented individual with exceptional organizational skills? Do you thrive in a fast-paced environment and enjoy providing excellent customer service? If so, Diagnostic Healthcare has an exciting opportunity for you to join our team as a Patient Services Coordinator.

As a Patient Services Coordinator, you will play a crucial role in ensuring the smooth operation of our patient services department. Your responsibilities will include scheduling patient appointments, managing referrals, and providing administrative support. You will be an integral part of our team, contributing to the delivery of high-quality healthcare services.

While previous customer-facing or administrative experience would be fantastic (Healthcare industry experience would be an added bonus) full training will be provided to ensure you feel confident and fully capable in your new role!

About Diagnostic Healthcare:

Established in 2004, Diagnostic Healthcare is a trusted provider of medical diagnostic imaging services. From MRI, Ultrasound, and CT to X-ray and CBCT, we deliver over 300,000 scan appointments annually across 75 locations, serving both NHS and private patients. We offer a diverse range of imaging modalities and the opportunity to work with cutting-edge equipment as we continuously invest in our imaging fleet and static locations.

Duties and Responsibilities:

Co-ordinate and triage patient referrals Dealing with multiple enquiries by emails and telephone calls and provide excellent customer service to patients, referrers and commissioning groups. Booking and coordinating clinics via different systems Auditing patient lists and clinics to be accurate and efficient Convert private patient enquiries into bookings Processing clinical reports and images via different systems and deal with urgent reports Liaising with the clinical team and senior management Undertake any other additional duties appropriate to the post as requested by the Patient Services Manager
Job Summary:

To process and monitor patients booking in a timely and accurate manner and to meet the required KPIs. To provide a high level of customer service and patient care To be organized and proactive with good attention to details Ability to work independently and as part of a team To be able to work on multiple IT systems To act as main point of contact for customers at all levels
Experience and Qualities:

Exemplary customer service is a must General knowledge of office procedures and policies Confident knowledge of IT programs such as Microsoft Office Outlook, Word and Excel is essential Be a good team player and have a flexible approach to work Excellent and adaptable communication skills in different situations Effectively prioritize, organize and time manage heavy workloads and resources Ability to remain calm under pressure and deal with patients in a non-judgmental and empathetic manner Confidentiality is key, therefore you must understand the importance and need for this whilst dealing with sensitive patient information
*

Benefits:

NHS top-up scheme Salary increase after completion of successful probation period Ample opportunities to progress within the team and the company Free on-site parking Continuous professional development opportunities and NVQ qualifications

Assessment Methods

:

Telephone Screening, Face to Face Interview.

Visa Sponsorship

We are able to offer visa sponsorship for eligible roles. Skilled professionals seeking employment in the UK are welcome to apply and be part of our diverse team. We are unable to offer sponsorship for this role.

Pre-Employment Checks

:

At Diagnostic Healthcare Ltd, our core values of Respect, Care, Professionalism, Safety, and Excellence guide us in providing exceptional healthcare services to our patients. To ensure the well-being of our patients and maintain the quality of our services, we have established a thorough pre-employment screening process.

As part of the recruitment process, successful candidates will be required to undergo comprehensive pre-employment checks, including but not limited to:

Identity Check:

We will verify the candidate's identity through valid identification documents.

Criminal Record Check:

A criminal record check will be conducted to ensure that individuals with certain convictions are not placed in positions that could compromise patient safety and trust.

Work Health Assessment:

Candidates may be required to undergo a work health assessment to identify any potential health risks or adjustments needed in the workplace.

Professional Registration and Qualification:

We will verify the candidate's professional registration and qualifications, ensuring they meet the necessary requirements for the role.

Right to Work Check:

Candidates must provide documentation to verify their legal right to work in the UK.

Employment History and Reference Check:

We will contact previous employers and/or academic institutions to verify the candidate's work history and obtain character references.

We understand the importance of confidentiality, and all personal data obtained during the pre-employment checks will be handled with the utmost care and in compliance with applicable data protection laws.

Company Values

At Diagnostic Healthcare Ltd, we are committed to fostering an inclusive and supportive work environment where every team member plays a vital role in delivering outstanding patient care. As a member of our team, you will embody our core values of:

Respect

- We treat colleagues and patients the way that we would like to be treated, encouraging each other to grow and develop in the workplace. We treat people as individuals and understand that strength comes from our diverse workforce

Care

- We work as a team to provide the highest standard of care in a welcoming environment. We are committed to ensuring that every patient and employee feels safe and valued. We listen to those we serve and work alongside, we learn from feedback and constantly make improvements.

Professional

- Our employees work to deliver the best possible experience for each patient. A culture of innovation and continuous improvement ensures that we are providing the best possible service.

Safe

- The safety of our patients and colleagues is at the centre of everything we do. We hold each other accountable and work together to create an environment where both patients and colleagues feel secure and valued.

Excellence

- We deliver our services using the most innovative and advanced equipment enabling us to excel in everything that we do. We strive for continuous improvement as leaders in our profession.

Join our team at Diagnostic Healthcare Ltd and be part of an organisation that values professionalism, integrity, and excellence in healthcare services. We look forward to receiving applications from dedicated and qualified individuals who share our commitment to delivering exceptional patient care.

Contact Information

For more information about the recruitment process and onboarding procedures, please reach out to our recruitment Team at:

Email

: recruitment@dhc.uk.com

Phone

: 0161 929 5679 - Option 7 then option 1

Equal Opportunity Statement

:

At Diagnostic Healthcare Ltd, we are committed to fostering an inclusive and diverse workplace where every individual is treated with respect and fairness. We believe that diversity enriches our organisation, enhances our performance, and drives innovation in the healthcare industry.

We do not discriminate against any employee or applicant for employment based on age, disability, gender identity or expression, marital status, race, religion, sexual orientation, or any other legally protected characteristic. All employment decisions are made solely on the basis of qualifications, skills, and merit.

Our dedication to equal opportunity is not limited to our workforce; it extends to the services we provide to our patients and clients. We strive to create an environment that reflects the diverse communities we serve, ensuring that our healthcare services are accessible and cater to the unique needs of every individual.

We are firmly committed to promoting equal opportunities for career growth and professional development. We provide a supportive and nurturing environment that allows all team members to reach their full potential and contribute meaningfully to our mission of delivering outstanding healthcare services as a technology focussed leading provider.

Should you require any accommodations during the recruitment process due to a disability or any other reason, please let us know, and we will make every effort to ensure your application and interview experience is as comfortable and accessible as possible.

If you have any questions regarding our commitment to equal opportunities or require accommodations, please do not hesitate to contact our People Team at:

Email

: People@dhc.uk.com

Phone

: 0161 929 5679 - Option 7 then option 1

Job Types: Full-time, Permanent

Pay: 24,442.00 per year

Benefits:

Company events Company pension Cycle to work scheme Free parking Life insurance On-site parking
Ability to commute/relocate:

Manchester M22 4BJ: reliably commute or plan to relocate before starting work (required)
Application question(s):

Will you require visa sponsorship from DHC, either now or in the future?
Education:

GCSE or equivalent (preferred)
Language:

fluent English (required)
Work Location: In person