Job Description

The following are the core responsibilities of the Patient Services Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Patient Services Manager is responsible for: a. Overseeing the administration and support operations of the practice, ensuring the Patient Services team achieve their primary responsibilities, including use of Care Navigation software b.



Line managing all Patient Services team, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training c. Completing Patient Services team appraisals as required alongside the Practice Manager d. Identifying and delivering Patient Services team training where required e. Compiling Patient Services team rotas ensuring sufficient cover is provided for periods of leave and other absences f.



Reviewing and updating all administrative and reception policies and procedures as required alongside the Operations Manager g. Supporting the management team in the compilation of practice reports and the practice development plan h. Ensure regular monitoring of medical admin team work outputs and hold regular one to ones with team to share info as appropriate i. Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation j.



Acting as a focal point for the practice in managing requests from external organisations such as the local police, solicitors, DVLA and other agencies and ensuring the correct processes are followed for managing SARS/Medical reports requests k. Updating the appointment system to reflect leave and other approved absences l. Providing initial guidance and advice to patients who wish to complain with support from Practice Manager as required m. Schedule and take minutes for the Patient Participation Group meetings n.



Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary o. Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately p. Taking responsibility for ensuring noticeboards are updated regularly with appropriate information Secondary responsibilities In addition to the primary responsibilities, the Patient Services Manager may be requested to: a. Deputise for the operations manager during periods of absence b.



Partake in audit as directed by the audit lead c. Ensure systems in place for patient recalls for medication/condition monitoring, with support from Operations Manager d. Coordinate and produce meeting agendas and record the minutes of meetings e. Support the practice manager in the maintenance of the practice website and social media accounts f.



Monitor and promote the use of the Friends and Family Test g. Champion continuous improvement, encouraging staff to participate and make suggestions h. Assist with QOF targets